Part-Time Customer Service Advisor

We Are Zenith; South Tyneside; Presencial; GBP 14.000 - 21.000; Tempo parcial

Benefícios oferecidos por esta vaga

Weekly pay

Monthly bonus scheme

Company pension

Additional annual leave

Free on-site parking

Casual dress

Resumo da vaga

We Are Zenith in the United Kingdom is seeking a part-time Customer Service Advisor to handle inbound calls and make outbound calls (no cold calling). You will log claims and arrange engineer visits, keeping customers updated throughout repairs.

This role requires reliability and strong communication. You must be available Fridays and Saturdays 8:00am–6:00pm, with full training week 9:30am–4:30pm Monday to Friday; attendance is mandatory and holidays cannot be booked.

Qualificações

• At least two years of call-centre experience.
• Self-motivated approach and quick learner.
• Positive, helpful attitude and ownership mindset.
• Strong communication skills and attention to detail.
• Confidence using computers and multi-tasking.
• Reliable in a fast-paced environment.
• Available to work Friday and Saturday, 8:00–18:00.
• Commitment to mandatory training.

Responsabilidades

• Take inbound and make outbound calls, with no cold calling.
• Log claims accurately and arrange engineer visits.
• Keep customers updated and help ensure repairs progress efficiently.
• Recognise when customers need additional support and respond with care.
• Work with colleagues, clients and engineers to deliver excellent customer service.

Conhecimentos

Call-centre experience

Self-motivated

Positive attitude

Strong communication

Attention to detail

Computer skills

Reliability

Friday/Saturday availability

Training commitment

Descrição da vaga

Duties & responsibilities

• Take inbound and make outbound calls, with no cold calling.
• Log claims accurately and arrange engineer visits.
• Keep customers updated and help ensure repairs progress efficiently.
• Recognise when customers need additional support and respond with care.
• Work with colleagues, clients and engineers to deliver excellent customer service.

The Person we are looking for

• At least two years' call-centre experience.
• A self-motivated approach and the ability to learn new systems and processes quickly.
• A positive, helpful attitude and a willingness to take ownership.
• Strong communication skills and attention to detail.
• Confidence using computers and managing several tasks at once.
• Reliability and the ability to work in a fast-paced environment.
• Availability to work every Friday and Saturday, from 8:00am to 6:00pm.
• Commitment to attending and completing all mandatory training.

This is a part-time role working two fixed days each week:

• Friday: 8:00am-6:00pm.
• Saturday: 8:00am-6:00pm.

Your first week will consist of essential training from 9:30am to 4:30pm each day, Monday-Friday. Although this is a part-time position, you must be available for the full Monday-to-Friday training week. Your usual Friday-and-Saturday working pattern does not apply during this training week. Attendance for the full duration of every training day and completion of all training are requirements of the role. The training dates and hours are fixed and non-negotiable. We cannot accommodate holidays, routine appointments or other planned personal commitments during these sessions. Please apply only if you can commit to the full training programme. Failure to attend or complete mandatory training may result in your employment being terminated, subject to applicable statutory rights and any reasonable adjustments required by law. You'll need to engage fully with the learning, ask questions and demonstrate that you can pick up new information and processes quickly.

Pay and benefits

• Starting pay from £12.71 per hour, with pay reviews after training.
• Weekly pay every Friday.
• Monthly performance-based bonus scheme.
• Company pension.
• Additional annual leave as your length of service increases.
• Free on-site parking.
• Casual dress.