Weekend Customer Service Advisor – Home Emergency Support

We Are Zenith; Hebburn; Presencial; GBP 14.000 - 21.000; Tempo parcial

Benefícios oferecidos por esta vaga

Weekly pay

Monthly bonus scheme

Company pension

Free on-site parking

Casual dress

Resumo da vaga

We Are Zenith is recruiting multiple part-time Customer Service Advisors to support customers in home emergency situations, such as boilers and burst pipes, in a busy call-centre environment.

You will take inbound/outbound calls, log claims, arrange engineer visits, and keep customers updated; training week is mandatory. The role requires Friday and Saturday shifts 8:00am–6:00pm, with pay starting at £12.71 per hour, weekly pay, and a bonus scheme.

Qualificações

• At least two years' call-centre experience.
• Ability to learn new systems and processes quickly.
• Strong communication skills and attention to detail.
• Reliability in a fast-paced environment.

Responsabilidades

• Take inbound and make outbound calls, with no cold calling.
• Log claims accurately and arrange engineer visits.
• Keep customers updated and help ensure repairs progress efficiently.
• Recognise when customers need additional support and respond with care.
• Work with colleagues, clients and engineers to deliver excellent customer service.

Conhecimentos

Call-centre experience

Fast learner

Strong communication

Detail oriented

Reliability

Descrição da vaga

We Are Zenith is recruiting multiple part-time Customer Service Advisors to support customers in home emergency situations, such as boilers and burst pipes, in a busy call-centre environment.

You will take inbound/outbound calls, log claims, arrange engineer visits, and keep customers updated; training week is mandatory. The role requires Friday and Saturday shifts 8:00am–6:00pm, with pay starting at £12.71 per hour, weekly pay, and a bonus scheme.