Part-Time Claims & Repairs Support Specialist

We Are Zenith; South Tyneside; On-site; GBP 14,000 - 21,000; Part time

Benefits offered by this job

Weekly pay

Monthly bonus scheme

Company pension

Additional annual leave

Free on-site parking

Casual dress

Job summary

We Are Zenith in the United Kingdom is seeking a part-time Customer Service Advisor to handle inbound calls and make outbound calls (no cold calling). You will log claims and arrange engineer visits, keeping customers updated throughout repairs.

This role requires reliability and strong communication. You must be available Fridays and Saturdays 8:00am–6:00pm, with full training week 9:30am–4:30pm Monday to Friday; attendance is mandatory and holidays cannot be booked.

Qualifications

• At least two years of call-centre experience.
• Self-motivated approach and quick learner.
• Positive, helpful attitude and ownership mindset.
• Strong communication skills and attention to detail.
• Confidence using computers and multi-tasking.
• Reliable in a fast-paced environment.
• Available to work Friday and Saturday, 8:00–18:00.
• Commitment to mandatory training.

Responsibilities

• Take inbound and make outbound calls, with no cold calling.
• Log claims accurately and arrange engineer visits.
• Keep customers updated and help ensure repairs progress efficiently.
• Recognise when customers need additional support and respond with care.
• Work with colleagues, clients and engineers to deliver excellent customer service.

Skills

Call-centre experience

Self-motivated

Positive attitude

Strong communication

Attention to detail

Computer skills

Reliability

Friday/Saturday availability

Training commitment

Job description

We Are Zenith in the United Kingdom is seeking a part-time Customer Service Advisor to handle inbound calls and make outbound calls (no cold calling). You will log claims and arrange engineer visits, keeping customers updated throughout repairs.

This role requires reliability and strong communication. You must be available Fridays and Saturdays 8:00am–6:00pm, with full training week 9:30am–4:30pm Monday to Friday; attendance is mandatory and holidays cannot be booked.