Customer Service Advisor

Zest Plan; Upton; Presencial; GBP 24.000 - 29.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Weekly pay

Modern Bournemouth office

Onsite chef

Subsidised meals

Annual leave 22 days increasing to 27

Wellbeing support

Descripción de la vacante

Zest Group in Bournemouth is hiring a Customer Service Advisor to join our dedicated team. You will handle inbound and outbound calls, provide solutions for appliance repair and care, and deliver outstanding service with a positive, can-do attitude.

We offer a competitive salary of £26,500 with bonus, 37.5 hours per week, weekly pay, 22 days holiday increasing to 27 with tenure, an onsite chef, subsidised meals, and wellbeing support.

Formación

• Experience in a fast-paced customer service environment.
• Excellent verbal and written communication skills.
• Strong problem-solving and on-your-feet thinking abilities.
• Empathetic approach to customer needs and concerns.
• Positive attitude with adaptability to changing circumstances.
• Commitment to teamwork and collaboration.
• Desire to learn, grow, and take on new challenges.

Responsabilidades

• Handle inbound and outbound calls to assist customers.
• Provide solutions and support for appliance repair and care.
• Deliver outstanding customer service and resolve issues promptly.

Conocimientos

Customer service

Communication

Problem solving

Empathy

Teamwork

Adaptability

Willingness to learn

Descripción del empleo

Join our team as a Customer Service Advisor at Zest!

Are you ready to embark on a career that rewards your communication skills, multitasking abilities, and passion for providing outstanding customer service? Zest is eagerly looking for a Customer Service Advisor to join our dedicated team.

Why join Zest?

Competitive salary of £26,500, plus bonus

22 days holiday (rising to 27 with tenure)

Full-time 37.5 hours per week (rotational Saturday shifts)

Wages paid weekly, so every Friday is payday!

Modern offices in Bournemouth, spend your breaks at the beach!

Onsite chef and subsidised meals

Regular social events to connect with your peers

Onsite pool table for downtime

Comprehensive training and coaching

Health cash plan, virtual GP, counselling and wellbeing support

As our new Customer Service Advisor, you will receive full training and support to engage with our customers, through inbound and outbound calls, to provide solutions and support for appliance repair and care.

What we're looking for:

• Proven customer service experience in a fast-paced environment.

• Exceptional communication skills, both verbal and written.

• Strong problem-solving skills, with the ability to think on your feet.

• An empathetic approach to handling customer needs and concerns.

• A positive attitude and the ability to adapt to changing circumstances.

• Commitment to teamwork and contributing to a collaborative environment.

• A desire to learn, grow, and take on new challenges.

Job role: Full time, Office Based