Part Time Customer Service Representative

Adecco Portugal; Newbury; On-site; GBP 19,000 - 22,000; Part time

Job summary

Adecco Portugal is seeking a Part Time Customer Service Representative in Newbury, working 17.5 hours weekly. Immediate start with a temporary ongoing duration. Earn £14.50 per hour, with shifts on Wednesdays, Thursdays, and Fridays.

Responsibilities include handling contract data, order processing, returns coordination, and client communications. Applicants should have strong Excel/Outlook/Word skills, ERP familiarity, and a customer-focused mindset.

Qualifications

• Strong relationship-building skills with customers and colleagues.
• Professional and proactive communication skills.
• Desirable: Understanding of customer service processes and experience in service/maintenance or technical customer contact.
• Advanced knowledge of MS Excel, Outlook, Word, and Internet tools.

Responsibilities

• Accurately inputting and maintaining contract data
• Processing repair and work orders
• Arranging returns and collections
• Responding to incoming emails and calls
• Investigating invoice disputes
• Logging issues and following up with customers
• Collaborating with other functions to enhance customer experience

Skills

MS Excel

Outlook

Word

ERP knowledge

Customer service

Communication

Tools

ERP system

Job description

Part Time Customer Service Representative!

Are you passionate about providing exceptional customer service? Do you thrive in a dynamic environment where your attention to detail truly matters? If so, we have the perfect opportunity for you!

Position: Customer Service Representative

Location: Newbury, West Berkshire

Contract Type: Temporary

Hourly Rate: £14.50

Working Pattern: Part Time (17.5 hours/week - 3.5 hours Wednesdays, 7 hours Thursdays and 7 hours Fridays

Start Date: Immediate

Duration: Temporary Ongoing

Why Join Us?

Our client is seeking a dedicated Customer Service Representative to ensure that every customer interaction is seamless and satisfying. Located conveniently in Newbury, this role is ideal for those looking for a part-time position.

Key Responsibilities:

As a Lead Customer Service Representative, you will play a vital role in managing day-to-day activities related to customer service, with a focus on accuracy and efficiency. Your responsibilities will include:

• Accurately inputting and maintaining contract data
• Processing repair and work orders
• Arranging returns and collections
• Responding to incoming emails and calls
• Investigating invoice disputes
• Logging issues and following up with customers
• Collaborating with other functions to enhance customer experience

What We're Looking For:

We believe that great customer service starts with great people. Here's what we're looking for in our ideal candidate:

• Strong relationship-building skills with customers and colleagues
• Professional and proactive communication skills
• Advanced knowledge of MS Excel, Outlook, Word, and Internet tools
• Good ERP system knowledge
• Desirable: Understanding of customer service processes and experience in service/maintenance or technical customer contact

Key Competencies:

• Ability to remain calm under pressure and solve problems efficiently
• Strong prioritisation skills and ability to work independently
• A customer-focused mindset with a collaborative spirit
• A positive, can-do attitude and a drive to improve processes
• Integrity and autonomy in decision-making
• A lean mindset with troubleshooting skills

Why You'll Love Working With Us:

• A supportive and friendly work environment
• Opportunities to collaborate with various teams
• A chance to make a real difference in the customer experience
• Flexible hours that fit your schedule

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply.

The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.