Part Time Customer Service Agent

Propel Consult; Oakham; On-site; GBP 29,000 - 36,000; Part time

Benefits offered by this job

Company pension scheme

Free on-site parking

Job summary

Propel Consult in Oakham is seeking a Customer Service Agent to join their friendly team. This permanent, part-time role offers 16-24 hours per week, with 100% office-based work and free on-site parking.

You will handle inbound and outbound calls, emails and live chat, delivering excellent service while maintaining records. Training will be in Winchester (3–5 days) with travel/accommodation covered, and there is potential for career development within a growing regulated business.

Qualifications

• Previous customer service experience with excellent verbal and written communication skills.
• Strong attention to detail and the ability to work accurately within structured processes.
• Good IT skills and experience carrying out administrative tasks efficiently.

Responsibilities

• Handling inbound and outbound customer calls with professional and empathetic support.
• Responding to customer enquiries via email and live chat in a timely and accurate manner.
• Completing administrative tasks within agreed service levels and quality standards.
• Maintaining accurate customer records and documentation in line with procedures.
• Ensuring all work complies with FCA regulations, Consumer Duty requirements and internal processes.
• Collaborating with colleagues to deliver positive outcomes and identify improvements.

Skills

Customer service experience

Verbal and written communication

Attention to detail

IT skills

Multitasking

Organisation and time management

Adaptable and resilient

Teamwork

Job description

An award-winning business in Oakham are looking for a talented Customer Service Agent to join their friendly and supportive team. This is a varied and rewarding opportunity for a customer-focused individual who enjoys building knowledge, working in a fast-paced environment and delivering excellent service across a range of customer enquiries.

• £26,325 per annum (pro rata) rising after probation
• Permanent, part-time position (16-24 hours per week)
• 100% office based in Oakham, with free on-site parking
• Company pension scheme
• Career development opportunities within a growing regulated business

Duties and responsibilities:

• Handlinginbound and outbound customer calls, providing professional and empathetic support
• Responding to customer enquiries via email and live chat in a timely and accurate manner
• Completingadministrative tasks within agreed service level targets and quality standards
• Maintaining accurate customer records and documentation in line with company procedures
• Ensuringall work is completed in accordance with FCA regulations, Consumer Duty requirements and internal processes
• Workingcollaboratively with colleagues to deliver positive customer outcomes and identify service improvements

Required skills and experience:

• Previous customer service experience with excellent verbal and written communication skills
• Strong attention to detail and the ability to work accurately within structured processes
• Good IT skills and experience carrying out administrative tasks efficiently
• Able to attend initial training for 3-5 days in Winchester (travel and accommodation expenses will be covered)
• Ability to manage multiple priorities and maintain productivity in a busy environment
• Excellent organisational and time management skills
• A positive, adaptable and resilient approach to learning new systems, products and procedures
• Ability to work independently as well as collaboratively within a team environment