Part Time Customer Service Agent

Vanilla Recruitment; Oakham; Sur place; GBP 24 000 - 29 000; Temps partiel

Avantages offerts par ce poste

Company pension

Free on-site parking

Career development

Résumé du poste

Vanilla Recruitment is assisting an award-winning business in Oakham to recruit a Customer Service Agent. You will handle calls and enquiries, maintain records and deliver excellent service in a fast-paced environment.

This part-time role (16-24 hours per week) is office-based with free on-site parking. Salary is £26,325 per annum (pro rata) with a company pension and opportunities for development within a growing regulated business.

Qualifications

• Previous customer service experience with excellent verbal and written communication.
• Strong attention to detail and the ability to work accurately within structured processes.
• Good IT skills and experience carrying out administrative tasks efficiently.
• Able to attend initial training for 3-5 days in Winchester (travel and accommodation expenses will be covered).
• Ability to manage multiple priorities and maintain productivity in a busy environment.

Responsabilités

• Handling inbound and outbound customer calls, providing professional and empathetic support.
• Responding to customer enquiries via email and live chat in a timely and accurate manner.
• Completing administrative tasks within agreed service level targets and quality standards.
• Maintaining accurate customer records and documentation in line with company procedures.
• Ensuring all work is completed in accordance with FCA regulations, Consumer Duty requirements and internal processes.
• Working collaboratively with colleagues to deliver positive customer outcomes and identify service improvements.

Connaissances

Customer service experience

Verbal communication

Written communication

Attention to detail

Organisational skills

Time management

Teamwork

Description du poste

An award-winning business in Oakham are looking for a talented Customer Service Agent to join their friendly and supportive team. This is a varied and rewarding opportunity for a customer-focused individual who enjoys building knowledge, working in a fast-paced environment and delivering excellent service across a range of customer enquiries.

• £26,325 per annum (pro rata) rising after probation
• Permanent, part-time position (16-24 hours per week)
• 100% office based in Oakham, with free on-site parking
• Company pension scheme
• Career development opportunities within a growing regulated business

Duties and responsibilities:

• Handlinginbound and outbound customer calls, providing professional and empathetic support
• Responding to customer enquiries via email and live chat in a timely and accurate manner
• Completingadministrative tasks within agreed service level targets and quality standards
• Maintaining accurate customer records and documentation in line with company procedures
• Ensuringall work is completed in accordance with FCA regulations, Consumer Duty requirements and internal processes
• Workingcollaboratively with colleagues to deliver positive customer outcomes and identify service improvements

Required skills and experience:

• Previous customer service experience with excellent verbal and written communication skills
• Strong attention to detail and the ability to work accurately within structured processes
• Good IT skills and experience carrying out administrative tasks efficiently
• Able to attend initial training for 3-5 days in Winchester (travel and accommodation expenses will be covered)
• Ability to manage multiple priorities and maintain productivity in a busy environment
• Excellent organisational and time management skills
• A positive, adaptable and resilient approach to learning new systems, products and procedures
• Ability to work independently as well as collaboratively within a team environment