Customer Service Advisor

The Best Connection; Healey; On-site; GBP 18,000 - 24,000; Full time

Job summary

The Best Connection in Chorley is seeking a friendly, organised Customer Service Advisor to join a busy team. This role focuses on helping customers, logging queries in the CRM, and resolving issues promptly. You will handle a variety of queries, arrange collections for returns, raise credits when needed, and work with colleagues to ensure high service levels.

37 hours per week with shifts from 08:00 to 18:00 and an early finish on Fridays. Occasional Saturday overtime may be available.

Qualifications

• Customer-focused and genuinely enjoys helping people.
• Organised, reliable and able to manage time effectively.
• Self-motivated with a positive, can-do attitude.
• Strong team player who enjoys working with others.
• Detail-oriented with the ability to maintain accurate records.
• Reliable and able to travel to the workplace in Chorley.

Responsibilities

• Handling a variety of customer queries and providing helpful, professional solutions.
• Using the CRM system to accurately log, track and update customer enquiries.
• Arranging collections for returned or damaged goods.
• Raising credits where required to resolve invoicing and delivery queries.
• Building positive relationships with customers and providing a high level of service.
• Working closely with colleagues to ensure customer issues are resolved efficiently.
• Managing your workload effectively while meeting business requirements and deadlines.

Skills

Customer-focused

Organised

Self-motivated

Team player

Detail-oriented

Reliable

Job description

Customer Service Advisor - Chorley

37 Hours Per Week | Early Finish Fridays

Are you a friendly, organised and customer-focused person who enjoys helping people and solving problems?

The Best Connection are currently looking for Customer Service Advisors to join a busy and friendly team in Chorley. This is a fantastic opportunity for someone who takes pride in delivering excellent customer service and enjoys working in a fast-paced environment where every day is different.

What You'll Be Doing:

As a Customer Service Advisor, you'll be an important point of contact for customers, helping to ensure their queries are dealt with quickly, professionally and efficiently.

Your responsibilities will include:

• Handling a variety of customer queries and providing helpful, professional solutions.
• Using the CRM system to accurately log, track and update customer enquiries.
• Arranging collections for returned or damaged goods.
• Raising credits where required to resolve invoicing and delivery queries.
• Building positive relationships with customers and providing a consistently high level of service.
• Working closely with colleagues to ensure customer issues are resolved efficiently.
• Managing your workload effectively while meeting business requirements and deadlines.

The Working Hours:

You'll work 37 hours per week, with shift times varying from week to week:

• 08:00 - 16:30
• 09:00 - 17:30
• 09:30 - 18:00
• Early finish on Fridays!
• Occasional Saturday overtime may be available/required.

What We're Looking For:

We're looking for someone who is:

• Customer-focused and genuinely enjoys helping people.
• Organised, reliable and able to manage their time effectively.
• Self-motivated with a positive, can-do attitude.
• A strong team player who enjoys working with others.
• Detail-oriented, with the ability to maintain accurate records.
• Comfortable working in a busy environment and managing different customer queries.
• Reliable and able to travel to the workplace in Chorley.

Why Join Us?

If you're looking for a role where no two days are the same, you can develop your customer service skills and become an important part of a supportive team, we'd love to hear from you.

We're looking forward to hearing from you.

The Best Connection is acting as an Employment Business in relation to this vacancy.