Customer Service Advisor

The Best Connection; Chorley; On-site; GBP 19,000 - 23,000; Full time

Job summary

The Best Connection in Chorley is seeking a Customer Service Advisor to join a busy, friendly team. This role is 37 hours per week with early finish Fridays, offering the chance to help customers, log queries in the CRM, and coordinate collections for returns.

You will work in a fast-paced environment where accuracy and teamwork are valued. Ideal candidates are customer-focused, well-organised and able to manage time effectively.

Qualifications

• Customer-focused and enjoys helping people.
• Organised, reliable and able to manage time effectively.
• Self-motivated with a positive, can-do attitude.
• A strong team player who enjoys collaborating with others.
• Detail-oriented with the ability to maintain accurate records.

Responsibilities

• Handling a variety of customer queries and providing helpful, professional solutions.
• Using the CRM system to log, track and update customer enquiries.
• Arranging collections for returned or damaged goods.
• Raising credits to resolve invoicing and delivery queries.
• Building positive relationships with customers and delivering a high level of service.
• Working closely with colleagues to resolve customer issues efficiently.
• Managing workload effectively while meeting business requirements and deadlines.

Job description

Customer Service Advisor - Chorley

37 Hours Per Week | Early Finish Fridays

Are you a friendly, organised and customer-focused person who enjoys helping people and solving problems?

The Best Connection are currently looking for Customer Service Advisors to join a busy and friendly team in Chorley. This is a fantastic opportunity for someone who takes pride in delivering excellent customer service and enjoys working in a fast-paced environment where every day is different.

What You'll Be Doing:

As a Customer Service Advisor, you'll be an important point of contact for customers, helping to ensure their queries are dealt with quickly, professionally and efficiently.

Your responsibilities will include:

• Handling a variety of customer queries and providing helpful, professional solutions.
• Using the CRM system to accurately log, track and update customer enquiries.
• Arranging collections for returned or damaged goods.
• Raising credits where required to resolve invoicing and delivery queries.
• Building positive relationships with customers and providing a consistently high level of service.
• Working closely with colleagues to ensure customer issues are resolved efficiently.
• Managing your workload effectively while meeting business requirements and deadlines.

The Working Hours:

You’ll work 37 hours per week, with shift times varying from week to week:

• 08:00 - 16:30
• 09:00 - 17:30
• 09:30 - 18:00
• Early finish on Fridays!
• Occasional Saturday overtime may be available/required.

What We're Looking For:

We’re looking for someone who is:

• Customer-focused and genuinely enjoys helping people.
• Organised, reliable and able to manage their time effectively.
• Self-motivated with a positive, can-do attitude.
• A strong team player who enjoys working with others.
• Detail-oriented, with the ability to maintain accurate records.
• Comfortable working in a busy environment and managing different customer queries.
• Reliable and able to travel to the workplace in Chorley.

Why Join Us?

If you’re looking for a role where no two days are the same, you can develop your customer service skills and become an important part of a supportive team, we’d love to hear from you.