Part Time Customer Service Administrator

Harris Lord Recruitment; Horsham; On-site; GBP 19,000 - 24,000; Part time

Benefits offered by this job

Pro rata holiday

Flexible hours

Job summary

Harris Lord Recruitment is seeking a Part-Time Customer Service Administrator on the outskirts of Horsham. The role involves handling a busy mix of customer calls, processing orders, and maintaining accurate records in the CRM system.

You will need a confident telephone manner, good IT skills, and the ability to juggle multiple tasks with attention to detail. Driving is required due to the location.

Qualifications

• Experience in customer service and administration.
• Confident and professional on the telephone.
• Strong IT and CRM skills.
• Organised with attention to detail.
• Own transport due to location.

Responsibilities

• Handle incoming and outgoing customer calls.
• Respond to customer enquiries.
• Process and manage customer orders.
• Update customer and order information in the CRM system.
• Follow orders through and resolve queries.
• Liaise with customers and internal departments.
• General administration and data entry.
• Manage a busy and varied workload.

Skills

Customer service

Administration

Telephone etiquette

CRM systems

IT skills

Tools

CRM software

Job description

Part-Time Customer Service Administrator

Location: Outskirts of Horsham - must drive

Hours: Monday to Friday, approx. 9:30am-2:30pm - flexibility available

Salary: £30,000 FTE / approx. £21,430 per annum based on 25 hours per week

Holiday: 22 days + Bank Holidays (pro rata)

Are you an experienced Customer Service Administrator looking for a part-time opportunity offering excellent work-life balance and some flexibility around your working hours?

We are recruiting for a fantastic company based on the outskirts of Horsham who are looking for a confident, organised and customer-focused individual to join their busy team.

This is a busy and varied role with plenty of customer interaction. A large part of your day will involve speaking with customers over the telephone, so you'll need to have a confident, friendly and professional telephone manner and genuinely enjoy dealing with people.

You’ll also be responsible for processing and managing customer orders through the company's CRM system, so being comfortable using technology and learning new systems is essential.

The role will include:

• Handling incoming and outgoing customer calls
• Responding to customer enquiries
• Processing and managing customer orders
• Updating customer and order information on the CRM system
• Following orders through and resolving any queries
• Liaising with customers and internal departments
• General administration and data entry
• Managing a busy and varied workload

We’re looking for someone who:

• Has previous customer service and/or administration experience
• Is confident and professional on the telephone
• Has strong IT skills and is comfortable using CRM/database systems
• Is organised with excellent attention to detail
• Can manage multiple tasks and priorities
• Has a positive and proactive approach
• Must drive and have access to their own transport due to the location

The company can offer some flexibility around the working hours, with approximately 9:30am-2:30pm Monday to Friday being one option.

This is a great opportunity to join an excellent, established company with a supportive working environment, competitive salary and attractive part-time hours.

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