Part-Time Customer Service & Admin Specialist (Flexible Hours)

Confidential; Horsham; On-site; GBP 21,000 - 23,000; Part time

Job summary

Confidential is seeking a part-time Customer Service Administrator on the outskirts of Horsham. Hours are Monday to Friday, about 9:30am to 2:30pm, with some flexibility. The role involves frequent phone conversations and processing orders via the CRM.

You should have customer service or administration experience, be confident on the telephone, and comfortable with IT and CRM systems. A pro-rating salary and 22 days holiday plus bank holidays reflect the part-time nature.

Qualifications

• Has previous customer service and/or administration experience.
• Confident and professional on the telephone.
• Strong IT skills and comfortable using CRM/database systems.

Responsibilities

• Handling incoming and outgoing customer calls.
• Responding to customer enquiries.
• Processing and managing customer orders.
• Updating customer and order information on the CRM system.
• Following orders through and resolving any queries.
• Liaising with customers and internal departments.
• General administration and data entry.
• Managing a busy and varied workload.

Skills

Customer service

Telephone etiquette

IT skills

CRM software

Organised

Prioritisation

Proactive

Driving

Tools

CRM software

Job description

Confidential is seeking a part-time Customer Service Administrator on the outskirts of Horsham. Hours are Monday to Friday, about 9:30am to 2:30pm, with some flexibility. The role involves frequent phone conversations and processing orders via the CRM.

You should have customer service or administration experience, be confident on the telephone, and comfortable with IT and CRM systems. A pro-rating salary and 22 days holiday plus bank holidays reflect the part-time nature.