Part-Time Customer Experience & Operations Leader

LLOYD'S REGISTER INTERNATIONAL; Bournemouth; On-site; GBP 19,000 - 33,000; Part time

Benefits offered by this job

Onsite parking

Training and development opportunities

Gym membership

Health cash plan

Employee Assistance programme

Company pension matched up to 6%

Colleague discount on food and drink

Colleague recognition

Birthday / Celebratory day off

Loyalty Rewards

Job summary

BH Live is seeking a part-time Customer Operations Manager for BH Live Active at Queens Park, Bournemouth. You will oversee daily operations, ensure a great customer experience, and keep visitors safe while the centre is open and running on a rota schedule.

The role requires coordinating staffing, handling emergencies, and ensuring building security. Previous similar experience is desirable and hours align with centre opening times, including evenings and weekends.

Qualifications

• Previous experience in a similar role is highly desirable.
• You will have day-to-day responsibility for the operations of our centre.
• A customer focussed approach is essential.

Responsibilities

• Coordinate reactive shift cover and ensure appropriate staffing levels.
• Coordinate safe evacuation of the public and colleagues in emergencies.
• Open and close the building.
• Carry out visual building inspections and report issues to the technical team.
• Oversee security of the building and respond to calls when on/off duty.

Skills

Confidence

Organisation

People skills

Customer focus

Commercial acumen

Job description

BH Live is seeking a part-time Customer Operations Manager for BH Live Active at Queens Park, Bournemouth. You will oversee daily operations, ensure a great customer experience, and keep visitors safe while the centre is open and running on a rota schedule.

The role requires coordinating staffing, handling emergencies, and ensuring building security. Previous similar experience is desirable and hours align with centre opening times, including evenings and weekends.