Part-Time Customer Operations Leader — Bournemouth

BH Live; Bournemouth; On-site; GBP 19,000 - 33,000; Part time

Benefits offered by this job

Onsite parking

Training and development opportunities

BH Live Active - Gym membership

Health cash plan

Employee Assistance programme

Company pension matched up to 6%

Colleague discount on food and drink

Colleague recognition

Birthday / Celebratory day off

Loyalty Rewards

Job summary

BH Live Active at Queens Park in Bournemouth is seeking a part-time Customer Operations Manager to help run the centre and deliver a high-quality visitor experience.

You will ensure visitors have a great experience, stay safe, and coordinate daily operations, including opening/closing, staffing, and emergency procedures. The role requires rota-based shifts, including evenings, weekends and bank holidays, with 21 hours per week and the listed salary.

Qualifications

• Confidence and proactivity in communications and decisions.
• Excellent organisational skills with attention to detail.
• Strong people skills and proactive communication.
• Customer-focused approach to service delivery.
• Good commercial awareness and problem-solving abilities.

Responsibilities

• Coordinate staffing levels and reactive shift cover across departments.
• Coordinate safe evacuation of the public and colleagues in emergencies.
• Open and close the centre.
• Conduct visual building inspections and report issues.
• Ensure building security during duty and respond to off-duty emergencies.

Skills

Confidence

Organisational skills

People skills

Customer focus

Commercial acumen

Job description

BH Live Active at Queens Park in Bournemouth is seeking a part-time Customer Operations Manager to help run the centre and deliver a high-quality visitor experience.

You will ensure visitors have a great experience, stay safe, and coordinate daily operations, including opening/closing, staffing, and emergency procedures. The role requires rota-based shifts, including evenings, weekends and bank holidays, with 21 hours per week and the listed salary.