Duty Manager

The Quays Swimming & Diving Complex; Southampton; On-site; GBP 25,000 - 34,000; Full time

Benefits offered by this job

Onsite parking

Training and development opportunities

Gym membership

Health cash plan

Employee Assistance Programme

Company pension matched up to 6%

Colleague discount on food and drink

Birthday / Celebratory day off

Loyalty Rewards

Job summary

BH Live Active - The Quays Swimming & Diving Complex in Southampton is seeking a Duty Manager to lead our busy centre and ensure exceptional customer experience while maintaining safety and smooth operations.

You will oversee day-to-day operations on duty, manage staffing, coordinate on-call coverage, and be responsible for opening/closing, building inspections, and emergency responses.

Qualifications

• Confidence and moderate self-assurance.
• Strong organisational skills with attention to detail.
• Excellent people and communication skills.
• Customer-focused approach with service mindset.
• Commercial acumen to support operational decisions.

Responsibilities

• Ensure each department has appropriate staffing and coordinate shift cover.
• Coordinate safe evacuation of the public and colleagues in emergencies.
• Open and close the building.
• Conduct visual inspections and report issues to the technical team.

Skills

Confidence

Organisation

Attention to detail

People skills

Communication skills

Customer focus

Commercial acumen

Proactive

Job description

Post Title: Duty Manager

Site: BH Live Active - The Quays Swimming & Diving Complex

Geographical location: Southampton

Salary: £29,580 per annum

Hours: 40 hours per week

Contract Type: Permanent

The role:

BH Live is recruiting a Duty Manager to join our busy team at BH Live Active - The Quays Swimming & Diving Complex.

Our Duty Managers ensure everyone visiting our centre has a great customer experience, has fun and is kept safe.

You will have day-to-day responsibility for the operations of the centre, whilst on duty and may need to be required to be on call for emergencies.

You will:

• Ensure each department has the appropriate level of staffing and be responsible for the coordination of reactive shift cover.
• Be responsible for and coordinate the safe evacuation of members of the public and colleagues in the event of an emergency.
• Open and close the building.
• Carry out visual building inspections of the building and report any issues to our technical team.

To be successful you will need:

• Confidence.
• Good organisation skills, coupled with great attention to detail.
• Great people skills, be proactive with great communication skills.
• A customer focussed approach.
• Commercial acumen.

Due to the nature of our business, you will need to be available to work evenings, weekends and bank holidays.

We offer:

• Onsite parking
• Training and development opportunities
• BH Live Active - Gym membership
• Health cash plan
• Employee Assistance Programme
• Company pension matched up to 6% contributions
• Colleague discount on food and drink
• Colleague recognition
• Birthday / Celebratory day off
• Loyalty Rewards

About BH Live:

We are one of the UK's leading leisure and event venue operators - a registered charity and social enterprise.

Our geographical reach spans across multiple venues, leisure centres and attractions across Portsmouth, Southampton, Croydon and the BCP region with millions of visits per year.

Our organisational and charitable purpose is to generate:

• More participation - through the provision of leisure facilities to encourage active communities, improved health, and wellbeing
• Higher audiences - through the provision of a diverse range of cultural and artistic events that appeal to a wide audience
• Greater economic and social benefit - through hosting major conferences, exhibitions, and events for the benefit of the local, regional, and international economies and people

We are making a positive difference across the communities we serve.