Customer Service & Membership Advisor (In-Centre)

BH Live; Southampton; On-site; GBP 16,000 - 27,000; Full time

Benefits offered by this job

Onsite parking

Training and development opportunities

Gym membership

Job summary

BH Live is seeking a Customer Service Representative for BH Live Active – The Quays in Southampton. This full-time, permanent role involves delivering excellent customer service, managing memberships, and handling bookings at the venue.

You will work at The Quays Swimming & Diving Centre, contributing to a welcoming atmosphere and supporting sales targets while providing friendly, professional service to visitors and members.

Qualifications

• Excellent communication and customer service skills.
• Good IT and administration skills.
• Understanding the importance of providing great customer care.
• Experience dealing with customers face to face and over the phone.

Responsibilities

• Provide a great customer service experience to everyone who visits our centre.
• Work towards assisting the centre in achieving its membership sales targets.
• Administer and maintain our membership schemes.
• Administer a booking system.

Skills

Customer service

Communication

IT skills

Face-to-face

Tools

Booking system

Job description

BH Live is seeking a Customer Service Representative for BH Live Active – The Quays in Southampton. This full-time, permanent role involves delivering excellent customer service, managing memberships, and handling bookings at the venue.

You will work at The Quays Swimming & Diving Centre, contributing to a welcoming atmosphere and supporting sales targets while providing friendly, professional service to visitors and members.