Customer Operations Manager - Bournemouth

BH Live; Bournemouth; On-site; GBP 19,000 - 33,000; Part time

Benefits offered by this job

Onsite parking

Training and development opportunities

BH Live Active - Gym membership

Health cash plan

Employee Assistance programme

Company pension matched up to 6%

Colleague discount on food and drink

Colleague recognition

Birthday / Celebratory day off

Loyalty Rewards

Job summary

BH Live Active at Queens Park in Bournemouth is seeking a part-time Customer Operations Manager to help run the centre and deliver a high-quality visitor experience.

You will ensure visitors have a great experience, stay safe, and coordinate daily operations, including opening/closing, staffing, and emergency procedures. The role requires rota-based shifts, including evenings, weekends and bank holidays, with 21 hours per week and the listed salary.

Qualifications

• Confidence and proactivity in communications and decisions.
• Excellent organisational skills with attention to detail.
• Strong people skills and proactive communication.
• Customer-focused approach to service delivery.
• Good commercial awareness and problem-solving abilities.

Responsibilities

• Coordinate staffing levels and reactive shift cover across departments.
• Coordinate safe evacuation of the public and colleagues in emergencies.
• Open and close the centre.
• Conduct visual building inspections and report issues.
• Ensure building security during duty and respond to off-duty emergencies.

Skills

Confidence

Organisational skills

People skills

Customer focus

Commercial acumen

Job description

Customer Operations Manager - Bournemouth Post Title: Customer Operations Manager Sites: BH Live Active - Queens Park Geographical Location: Bournemouth Hours: 21 hours per week on a rota basis Actual Salary: 18,603.73 per annum FTE Salary: 32,778 per annum Contract Type: Permanent

The role:

BH Live is recruiting for a part time Customer Operations Manager to join our team at BH Live Active, Queens Park.

Our Customer Operations Managers ensure everyone visiting our centre has a great customer experience, has fun and is kept safe.

You will have day-to-day responsibility for the operations of our centre.

You will:

• Ensure each department has the appropriate level of staffing and be responsible for the coordination of reactive shift cover.
• Be responsible for and coordinate the safe evacuation of members of the public and colleagues in the event of an emergency.
• Open and close the building.
• Carry out visual building inspections of the building and report any issues to our technical team.
• Be responsible for the security of the building whilst on duty and respond to emergency calls when off duty.

To be successful you will need:

• Confidence.
• Good organisation skills, with good attention to detail.
• Great people skills, be proactive with great communication skills.
• A customer focussed approach.
• Commercial acumen.

Previous experience in a similar role is highly desirable.

Hours of work will be aligned with the centre's opening hours and will include evenings, weekends and bank holidays, it is expected you will work on a rota basis to meet operational needs.

We offer:

• Onsite parking
• Training and development opportunities
• BH Live Active - Gym membership
• Health cash plan
• Employee Assistance programme
• Company pension matched up to 6% contributions
• Colleague discount on food and drink
• Colleague recognition
• Birthday / Celebratory day off
• Loyalty Rewards

About BH Live:

We are one of the UK's leading leisure and event venue operators - a registered charity and social enterprise.

Our geographical reach spans across multiple venues, leisure centres and attractions across Portsmouth, Southampton, Croydon and the BCP region with millions of visits per year.

Our organisational and charitable purpose is to generate:

More participation - through the provision of leisure facilities to encourage active communities, improved health, and wellbeing

Higher audiences - through the provision of a diverse range of cultural and artistic events that appeal to a wide audience

Greater economic and social benefit - through hosting major conferences, exhibitions, and events for the benefit of the local, regional, and international economies and people

We are making a positive difference across the communities we serve.