Cleaning Supervisor

Littledown Leisure Centre; Lower Blandford St Mary; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Onsite parking

Training and development opportunities

Gym membership

Health cash plan

Employee Assistance programme

Company pension matched up to 6%

Colleague discount on food and drink

Colleague recognition

Birthday / Celebratory day off

Loyalty Rewards

Job summary

BH Live Active – Littledown Leisure Centre in Bournemouth is seeking a Cleaning Supervisor to join the team. You will lead a housekeeping team, supervise cleaning duties, and ensure high standards while delivering great customer service in a busy leisure centre.

The role is hands-on, requires rota planning for adequate coverage, and involves working alongside customers to maintain a welcoming environment.

Qualifications

• Previous housekeeping/cleaner experience within Leisure or Hospitality/Hotel environment.

Responsibilities

• Lead the housekeeping team by undertaking cleaning duties alongside them to maintain standards.
• Minimise and resolve complaints about housekeeping standards.
• Establish liaison with facilities teams to report maintenance faults proactively.
• Monitor daily duties and keep records, reporting issues to the Customer Operations Manager.

Skills

Supervising frontline staff

Team motivation

Attention to detail

Customer service

Job description

Post Title: Cleaning Supervisor

Site: BH Live Active - Littledown Leisure Centre

Geographical Location: Bournemouth

Salary: £27,250 per annum

Hours: 37 hours per week

Contract Type: Permanent

Closing date for applications: 9 September 2026

The role:

BH Live is recruiting for a Cleaning Supervisor to join our team at BH Live Active – Littledown.

You will supervise a team of cleaners and make sure that our centre is cleaned to a high standard. This is a customer-facing role, and you will need to enjoy working alongside our customers and provide great customer service.

You will work closely with our Customer Operations Managers and ensure you manage rotas so that there is sufficient cover, and the workload is distributed fairly.

This is a hands‑on role, and you will be required to clean alongside your team.

We offer:

• Onsite parking
• Training and development opportunities
• BH Live Active - Gym membership
• Health cash plan
• Employee Assistance programme
• Company pension matched up to 6% contributions
• Colleague discount on food and drink
• Colleague recognition
• Birthday / Celebratory day off
• Loyalty Rewards

You will:

• Lead our housekeeping team by undertaking cleaning duties alongside them, ensuring that they are kept motivated and achieve set standards and objectives.
• Ensure complaints regarding housekeeping standards are kept to a minimum and will work on resolving any complaints received.
• Establish a good liaison with our facilities teams, to ensure maintenance faults are reported proactively.
• Monitor the daily duties and responsibilities of the housekeeping team, ensuring records are maintained and reporting any issues to the Customer Operations Manager.

To be successful you will need:

• Previous housekeeping/cleaner experience within either a Leisure or Hospitality/Hotel environment.
• Experience in supervising, directing, and co-ordinating front-line staff.
• Be able to motivate a team.
• Great attention to detail

About BH Live:

We are one of the UK’s leading leisure and event venue operators – a registered charity and social enterprise.

Our geographical reach spans across multiple venues, leisure centres and attractions across Portsmouth, Southampton, Croydon and the BCP region with millions of visits per year.

Our organisational and charitable purpose is to generate:

More participation – through the provision of leisure facilities to encourage active communities, improved health, and wellbeing

Higher audiences – through the provision of a diverse range of cultural and artistic events that appeal to a wide audience

Greater economic and social benefit – through hosting major conferences, exhibitions, and events for the benefit of the local, regional, and international economies and people

We are making a positive difference across the communities we serve.

Our organisation is changing lives – placing us at the heart of the UK’s growing social economy. We host hundreds of events a year; sell more than half a million cultural, and entertainment tickets; clock up millions of leisure centre visits, and welcome thousands of conference and exhibition delegates. As well as promoting community health and wellbeing, this generates millions of pounds in economic benefit for the local economy through business and cultural tourism.

As a social enterprise, we don’t pay dividends to shareholders. Every pound we make is used to run our business and generate a surplus to reinvest and enhance our centres and facilities for public benefit.

We’re BH Live, and we make things happen.