Part-Time Customer Experience Champion – Retail

Mole Valley Farmers Limited; Frome; Remote; GBP 15,000 - 18,000; Part time

Benefits offered by this job

Pension plan

Staff discount

Free parking

Annual leave 33 days

Training & development

Life assurance

Employee assistance

Family leave policy

Job summary

Mole Valley Farmers Limited invites applications for a Customer Experience Team Member in Frome. This part-time role focuses on helping customers find products, giving expert advice, and delivering a welcoming shopping experience. You’ll contribute to sales targets and ensure every customer leaves satisfied.

The successful candidate will have strong communication, good IT skills, and a friendly, flexible team spirit. Training is provided, and a pension, discounts, and benefits are included.

Qualifications

• Customer service experience preferred, training provided.
• Ability to work Sundays and part-time hours.
• Good IT skills and willingness to learn new systems.
• Ability to work under pressure and multi-task.
• Knowledge of GDPR and health & safety standards.

Responsibilities

• Delivering friendly, knowledgeable, and solution-focused service.
• Building strong relationships with customers and understanding their needs.
• Promoting current offers and recommending suitable products.
• Supporting the delivery of sales targets and store KPIs.
• Handling customer queries and taking ownership of follow-up.
• Demonstrating strong product knowledge across all departments.
• Promoting our membership scheme and processing transactions accurately.
• Maintaining high standards of store presentation and stock awareness.
• Following health & safety procedures and safe working practices.

Skills

Customer service

Communication

IT skills

Teamwork

Health & Safety

Data Protection

Job description

Mole Valley Farmers Limited invites applications for a Customer Experience Team Member in Frome. This part-time role focuses on helping customers find products, giving expert advice, and delivering a welcoming shopping experience. You’ll contribute to sales targets and ensure every customer leaves satisfied.

The successful candidate will have strong communication, good IT skills, and a friendly, flexible team spirit. Training is provided, and a pension, discounts, and benefits are included.