Part-Time Customer Experience Associate (3-Month Contract)

Oliver Bonas; City Of London; On-site; GBP 9,000 - 11,000; Part time

Benefits offered by this job

Employee discount

Pension plan

Holiday allowance

Profit-related bonus

Training opportunities

Wellbeing support

Job summary

Oliver Bonas is seeking a part-time Team Member for a 16 hours fixed-term contract (3 months) in London. You will deliver a fantastic customer experience, maintain product knowledge, and work closely with the team to keep the store running smoothly.

The role requires attending to key days (Tue and Thu) with pattern changes as needed. You will contribute to training, stock management, and delivering great service while supporting sales targets and brand standards.

Qualifications

• Kind, helpful and considerate toward customers and team members.
• Excellent customer service.
• Calm, solutions focused with strong listening skills.
• Genuine interest in people to make customers feel valued.
• Positive, energetic communication and multi-tasking abilities.

Responsibilities

• Provide a great experience to every customer and meet service expectations.
• Maintain excellent product knowledge.
• Have strong, consistent communication with the team.
• Participate in training and contribute to team sessions.
• Adhere to operational practices: stock deliveries, health and safety, stock takes and replenishment.
• Maintain housekeeping in-store and back of house areas.
• Support other stores when needed.
• Be aware of sales targets and current performance.
• Know store product best-sellers to support sales growth.

Skills

People skills

Customer service

Listening skills

Organisation

Positivity

Resourcefulness

Job description

Oliver Bonas is seeking a part-time Team Member for a 16 hours fixed-term contract (3 months) in London. You will deliver a fantastic customer experience, maintain product knowledge, and work closely with the team to keep the store running smoothly.

The role requires attending to key days (Tue and Thu) with pattern changes as needed. You will contribute to training, stock management, and delivering great service while supporting sales targets and brand standards.