Seasonal Customer Experience Associate (Flexible Hours)

Oliver Bonas Limited; London Borough of Wandsworth; Remoto; GBP 11.000 - 16.000; Tempo pieno

Vantaggi offerti da questo lavoro

Staff discount 30%

Employee assistance programme (24h)

Refer a Friend £100

EDI network

Mental Health First Aider

360L eLearning platform

Free refreshments

Descrizione del lavoro

Oliver Bonas Limited is seeking Seasonal Team Members to join Team OB this Christmas in London stores. You will be approachable, friendly and help deliver a fantastic customer experience during the busy festive period.

The role offers an 8 hour minimum contract, with overtime possible, weekend shifts, and a focus on product knowledge, teamwork and delivering great service through the holiday season.

Competenze

• Great people skills and customer-focused approach.
• Excellent customer service and ability to handle busy periods.
• Calm, solutions-focused mindset to resolve issues.
• Genuine interest in people to build rapport with customers.
• Natural, confident communication with customers and colleagues.
• Strong organisation and multi-tasking abilities.
• Positive, energetic attitude and willingness to learn.
• Resourcefulness and readiness to take on tasks.

Mansioni

• Provide a great experience to every customer, delivering on service expectations.
• Develop excellent product knowledge.
• Maintain strong, consistent communication with the team.
• Participate in training opportunities and contribute to team sessions.
• Take ownership of tasks and set a good example for the team.
• Adhere to store procedures: stock deliveries, health and safety, stock takes and replenishment.
• Maintain high housekeeping standards in-store and back of house.
• Support other stores where needed.
• Be aware of store targets and current performance versus figures.
• Stay informed about product best-sellers to drive sales growth.

Conoscenze

Great people skills

Excellent customer service

Calm problem solving

Genuine interest in people

Natural communication

Organisation

Positivity and energy

Resourcefulness

Descrizione del lavoro

Oliver Bonas Limited is seeking Seasonal Team Members to join Team OB this Christmas in London stores. You will be approachable, friendly and help deliver a fantastic customer experience during the busy festive period.

The role offers an 8 hour minimum contract, with overtime possible, weekend shifts, and a focus on product knowledge, teamwork and delivering great service through the holiday season.