Part-Time Team Member: Customer Experience Champion

Oliver Bonas Limited; Liverpool; Hybrid; GBP 12,000 - 15,000; Part time

Benefits offered by this job

Generous staff discount (up to 60%)

Health & wellbeing support

Flexible holiday 30–35 days

Annual discretionary bonus

Pension auto-enrolment

Refer a Friend scheme

Maternity/Paternity leave

EDI and Diversity networks

Mental Health support

Education via 360L platform

Free refreshments

Job summary

Oliver Bonas is seeking a friendly Team Member to support our Liverpool store on a 16-hour pattern (Tue, Wed, Sat). You’ll provide excellent customer service, keep product knowledge fresh, and work with the team to run the store smoothly.

Join OB and enjoy benefits such as staff discount, pension, flexible holiday, and training opportunities while helping customers and contributing to a positive, collaborative environment.

Qualifications

• Great people skills with kindness and helpfulness.
• Excellent customer service.
• Calm, solutions-focused with strong listening skills.
• Genuine interest in people to make customers feel valued.
• Natural, confident communication style.

Responsibilities

• Provide a great experience to every customer delivering on our service expectations.
• Maintain excellent product knowledge.
• Have strong, consistent communication with the team.
• Participate in all training opportunities and contribute to team sessions.
• Adhere to operational practices and health & safety standards; stock deliveries and replenishment.
• Maintain housekeeping standards in-store and back of house.

Skills

Customer service

Communication

Teamwork

Stock handling

Organisational skills

Job description

Oliver Bonas is seeking a friendly Team Member to support our Liverpool store on a 16-hour pattern (Tue, Wed, Sat). You’ll provide excellent customer service, keep product knowledge fresh, and work with the team to run the store smoothly.

Join OB and enjoy benefits such as staff discount, pension, flexible holiday, and training opportunities while helping customers and contributing to a positive, collaborative environment.