Part-Time Customer Care Advisor — Empathy for Seniors

apetito UK; Port Glasgow; On-site; GBP 18,000 - 21,000; Part time

Benefits offered by this job

Bonus

Company benefits

Living Wage employer

Holiday entitlement

Pension

Life assurance

Christmas turkey/voucher

Apetito perks

Job summary

Starting at £13.45 per hour with bonus and perks, this role emphasizes an ethical, sustainable employer with a focus on service excellence and community impact.

Qualifications

• Experience of a customer service role.
• Confident using a PC to manage and process orders.
• Confident telephone manner.
• Able to pay attention to detail and be accurate in work.
• Numerate with good written English; GCSE Maths & English standard or equivalent.
• Able to work to deadlines.

Responsibilities

• Take telephone/internet orders and make outbound calls to customers and prospects.
• Support drivers with route planning for next day’s deliveries.
• Provide exemplary service on every call or contact.
• Update customer records and liaise with relatives as required.
• Ensure customers know how to cook, store, and re-order meals.
• Prepare promotional literature and communicate new products or promotions to customers.
• Search for new business opportunities and promote the WFF product range.

Skills

Customer service

PC skills

Telephone manners

Attention to detail

Numeracy & English

Deadline oriented

Education

GCSE Maths & English

Job description

Starting at £13.45 per hour with bonus and perks, this role emphasizes an ethical, sustainable employer with a focus on service excellence and community impact.