Flexible 16-Hour Multiskilled Delivery & Customer Care

Apetito-Wiltshire-Farm-Foods; Newbury; On-site; GBP 15,000 - 22,000; Part time

Benefits offered by this job

Living Wage

33 days holiday including bank hols

Discretionary annual bonus

Pension scheme with employer match

Life assurance

Perkbox

Job summary

Wiltshire Farm Foods, part of the apetito group, is seeking a part-time multi-skilled delivery and customer service assistant in Newbury. You will deliver frozen meals, pick orders in coldstore, and support customers by phone and admin tasks with warmth and care.

Working 16 hours weekly across any 2 in 6 days (bank holidays included), you will use a delivery app, check vehicles, and maintain high service standards while protecting customer confidentiality.

Qualifications

• Experience in a customer service role (face-to-face or telephone).
• Full UK manual driving licence, held for at least 2 years.
• Computer literate, including phone apps and PC systems.
• Confident telephone manner, with clear, adaptable communication.

Responsibilities

• Deliver frozen meals to customers safely, courteously, and on time on multi-drop routes.
• Pick orders accurately in the coldstore (-20ºC).
• Provide office-based customer service and handle orders, payments and re-orders.
• Use delivery app to update ETAs, proof of delivery, and customer notes.
• Support route planning and contribute to continuous improvement.

Skills

Delivery driving

Customer service

Coldstore order picking

Telephone communication

Tools

Delivery app

PC systems

Job description

Wiltshire Farm Foods, part of the apetito group, is seeking a part-time multi-skilled delivery and customer service assistant in Newbury. You will deliver frozen meals, pick orders in coldstore, and support customers by phone and admin tasks with warmth and care.

Working 16 hours weekly across any 2 in 6 days (bank holidays included), you will use a delivery app, check vehicles, and maintain high service standards while protecting customer confidentiality.