Part-Time Multiskilled Delivery & Customer Care Specialist

Wiltshire Farm Foods; United Kingdom; On-site; GBP 11,000 - 12,000; Part time

Benefits offered by this job

Living Wage employer

33 days holiday per year

Pension scheme

Discretionary annual bonus

Free turkey or Christmas voucher

Perkbox

Job summary

Wiltshire Farm Foods is a UK-based provider of frozen meals and a part of the apetito group. This role is 16 hours per week, combining delivery driving, coldstore order picking and office-based customer service to support elderly and vulnerable customers with warmth and care.

You will deliver meals on multi-drop routes, pick orders in a -20ºC coldstore, and handle customer orders by phone and online while maintaining accuracy and friendliness.

Qualifications

• Experience in a customer service role (face-to-face or telephone).
• Full UK manual driving licence, held for at least 2 years.
• Computer literate, including phone apps and PC systems.
• Confident telephone manner with clear communication.
• GCSE Maths & English or equivalent with good numeracy and written English.
• Reliable with good attendance and timekeeping.
• Able to meet deadlines, manage time, and use initiative.
• Friendly, empathetic, patient and customer-focused.

Responsibilities

• Deliver frozen meals to customers safely, courteously, and on time on multi-drop routes.
• Undertake pre-shift vehicle checks, drive within the law, and keep the van in good order.
• Use delivery app to update ETAs, proof of delivery and customer notes.
• Handle discrepancies, delays or delivery issues with empathy and quick contact to the office.
• Maintain customer confidentiality and dignity at all times.
• Carry out local marketing activities to attract new customers.
• Take orders via phone and internet; process payments; manage re-orders and special requests.
• Make outbound courtesy calls to check on customers and assist with re-orders.
• Update customer records and liaise with relatives/carers; ensure safe storage and cooking guidance.
• Support route planning and sequencing for delivery days; collaborate with drivers.
• Promote promotions and new products; prepare simple promotional materials.
• Act as a link between drivers and customers during deliveries; share best practice.

Skills

Customer service

Delivery driving

Computer literacy

Communication skills

Education

GCSE Maths & English

Tools

Phone apps

PC systems

Job description

Wiltshire Farm Foods is a UK-based provider of frozen meals and a part of the apetito group. This role is 16 hours per week, combining delivery driving, coldstore order picking and office-based customer service to support elderly and vulnerable customers with warmth and care.

You will deliver meals on multi-drop routes, pick orders in a -20ºC coldstore, and handle customer orders by phone and online while maintaining accuracy and friendliness.