Multiskilled Delivery & Customer Care Associate

Apetito; Purton; Remote; GBP 18,000 - 22,000; Part time

Benefits offered by this job

Competitive salary

Discretionary bonus

Pension scheme

Living wage employer

Job summary

Wiltshire Farm Foods, part of the apetito group, is seeking a multi-skilled, customer-facing Delivery and Office Support Assistant in Wiltshire. The role blends delivery driving, coldstore order picking, and office-based customer service for elderly and vulnerable customers, with a 30-hour week across 5 days.

You will use our delivery app to update ETAs and notes, handle orders and payments, and provide warm, efficient service while ensuring confidentiality and safety in a coldstore environment.

Qualifications

• Experience in a customer service role (face-to-face or telephone).
• Full UK manual driving licence, held for at least 2 years.
• Computer literate, including phone apps and PC systems.
• Confident telephone manner, with clear, adaptable communication.

Responsibilities

• Deliver frozen meals to customers on multi-drop routes, safely and on time.
• Carry out pre-shift vehicle checks and keep the van clean and roadworthy.
• Take customer orders via phone and internet; process payments and manage re-orders.
• Support route planning and communicate promotions and new products.

Skills

Customer service

Full UK driving licence

Computer literacy

Telephone manner

Attention to detail

Time management

Tools

Delivery app

Job description

Wiltshire Farm Foods, part of the apetito group, is seeking a multi-skilled, customer-facing Delivery and Office Support Assistant in Wiltshire. The role blends delivery driving, coldstore order picking, and office-based customer service for elderly and vulnerable customers, with a 30-hour week across 5 days.

You will use our delivery app to update ETAs and notes, handle orders and payments, and provide warm, efficient service while ensuring confidentiality and safety in a coldstore environment.