Part-Time Customer Advisor: SMR & Inspection Services

RAC; Walsall; Hybrid; GBP 12,000 - 15,000; Part time

Benefits offered by this job

Bonus scheme eligibility

Pension contributions up to 6.5%

Life Assurance (2x salary)

Enhanced family-friendly policies and

Flexible working options

24/7 confidential colleague support

Car salary sacrifice scheme

RAC Breakdown Cover from day one

Orange Savings discounts

Free onsite parking

Colleague Share Scheme – Owning it Tog

Job summary

RAC is seeking a Customer Advisor for its SMR & Inspection Services team at our fully office-based Bescot site. You will support customers through their vehicle repair journey, handling bookings, updates and inquiries to ensure a seamless, high-quality experience.

Join a busy, customer-first environment with two weeks of full-time training and part-time hours (20 hours per week). Start date is to be confirmed (TBC).

Qualifications

• Customer service experience is preferred but not essential.
• Strong communication and relationship-building skills are required.
• Ability to handle customer complaints with confidence, empathy and professionalism.
• Good administration, organisational and computer skills are expected.
• A positive, customer-first approach in a fast-paced environment is important.
• Ability to work effectively in a busy setting.

Responsibilities

• Assigning technicians to customer bookings.
• Liaising with dealerships and suppliers to confirm parts availability.
• Acting as the primary point of contact throughout the customer's repair journey.
• Providing timely updates and managing customer expectations.
• Delivering outstanding service while resolving queries efficiently.
• Handling inbound and outbound customer calls.
• Managing bookings and maintaining accurate customer records.
• Building knowledge of our products, services and processes.
• Communicating with customers, dealerships, technicians and other stakeholders.
• Identifying opportunities to promote relevant products and services.

Skills

Customer service

Communication

Organisational skills

Problem solving

Call handling

Job description

RAC is seeking a Customer Advisor for its SMR & Inspection Services team at our fully office-based Bescot site. You will support customers through their vehicle repair journey, handling bookings, updates and inquiries to ensure a seamless, high-quality experience.

Join a busy, customer-first environment with two weeks of full-time training and part-time hours (20 hours per week). Start date is to be confirmed (TBC).