SMR Contact Centre Advisor - Part Time

RAC; Walsall; Híbrido; GBP 12.000 - 15.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Bonus scheme eligibility

Pension contributions up to 6.5%

Life Assurance (2x salary)

Enhanced family-friendly policies and

Flexible working options

24/7 confidential colleague support

Car salary sacrifice scheme

RAC Breakdown Cover from day one

Orange Savings discounts

Free onsite parking

Colleague Share Scheme – Owning it Tog

Descripción de la vacante

RAC is seeking a Customer Advisor for its SMR & Inspection Services team at our fully office-based Bescot site. You will support customers through their vehicle repair journey, handling bookings, updates and inquiries to ensure a seamless, high-quality experience.

Join a busy, customer-first environment with two weeks of full-time training and part-time hours (20 hours per week). Start date is to be confirmed (TBC).

Formación

• Customer service experience is preferred but not essential.
• Strong communication and relationship-building skills are required.
• Ability to handle customer complaints with confidence, empathy and professionalism.
• Good administration, organisational and computer skills are expected.
• A positive, customer-first approach in a fast-paced environment is important.
• Ability to work effectively in a busy setting.

Responsabilidades

• Assigning technicians to customer bookings.
• Liaising with dealerships and suppliers to confirm parts availability.
• Acting as the primary point of contact throughout the customer's repair journey.
• Providing timely updates and managing customer expectations.
• Delivering outstanding service while resolving queries efficiently.
• Handling inbound and outbound customer calls.
• Managing bookings and maintaining accurate customer records.
• Building knowledge of our products, services and processes.
• Communicating with customers, dealerships, technicians and other stakeholders.
• Identifying opportunities to promote relevant products and services.

Conocimientos

Customer service

Communication

Organisational skills

Problem solving

Call handling

Descripción del empleo

About The Role

Customer Advisor – SMR & Inspection Services

Start Date: TBC

Salary: £13,254.75 per annum

Hours: 20 hours per week | Part-Time

Shifts: Monday's & Tuesday's 9am-3pm and every Saturday 9am-5:30pm (training will be full-time)

Location: Fully Office-based, Bescot

Are you passionate about delivering exceptional customer service?

Do you enjoy helping customers, solving problems, and working in a fast-paced environment? If so, we'd love to hear from you.

Join RAC's SMR & Inspection Services Team as a Customer Advisor, where you'll play a key role in supporting customers throughout their vehicle repair journey and ensuring they receive a seamless, high-quality experience.

To set you up for success, you'll receive comprehensive training and must be available to attend:

Two weeks of full-time training
Monday to Friday, 9:00am to 5:00pm

As a Customer Advisor within our Service, Maintenance & Repair (SMR) team, you'll be at the heart of the customer journey, acting as the main point of contact and helping customers every step of the way.

Key responsibilities include:

• Assigning technicians to customer bookings
• Liaising with dealerships and suppliers to confirm parts availability
• Acting as the primary point of contact throughout the customer's repair journey
• Providing timely updates and managing customer expectations
• Delivering outstanding service while resolving queries efficiently

What You'll Be Doing

• Handling inbound and outbound customer calls
• Managing bookings and maintaining accurate customer records
• Building knowledge of our products, services and processesWorking collaboratively with colleagues to achieve team goals
• Communicating confidently with customers, dealerships, technicians and other stakeholders
• Identifying opportunities to promote relevant products and services where appropriate

What We're Looking For

We're seeking individuals who are customer-focused, organised and confident communicators.

You’ll ideally have:

• Previous customer service experience (contact centre experience is advantageous but not essential)
• Strong communication and relationship‑building skills
• The ability to handle customer complaints with confidence, empathy and professionalism
• Good administration, organisational and computer skills
• A positive, customer-first approach with a passion for delivering great service
• The ability to work effectively in a busy, fast-paced environment

Why Join RAC?

At RAC, our people are at the heart of everything we do. As one of our #OrangeHeroes, you’ll be part of a supportive team that is committed to delivering brilliant customer experiences every day.

We are proud to foster an inclusive culture that reflects the diverse communities we serve and welcome applications from people of all backgrounds, experiences and perspectives.

Our Benefits

We reward your commitment with more than just a salary:

• Bonus scheme eligibility
• Pension contributions of up to 6.5%
• Life Assurance (2x salary, increasing to 4x for pension members, with flexibility to increase up to 10x)
• Enhanced family-friendly policies and flexible working options
• 24/7 confidential colleague support service
• Car salary sacrifice scheme (available after 12 months' service, including electric vehicle options)
• FREE RAC Ultimate Complete Breakdown Cover from day one
• Access to Orange Savings, offering discounts on retail, travel, technology and more
• FREE onsite parking
• Automatic enrolment into our Colleague Share Scheme – Owning it Together