Customer Service Advisor

Interaction Recruitment Group; West of England; Vor Ort; GBP 16.000 - 23.000; Vollzeit

Zusammenfassung

RAC is seeking Customer Service Advisors to work at our Bradley Stoke office. The role involves handling inbound and outbound calls with RAC members, discussing policy options, and helping them renew or sign up for products. You will provide clear product guidance and excellent service to customers.

You will build rapport, retain product information from training, and communicate effectively to resolve queries. The position is office-based with a shift pattern and 5 shifts per week.

Qualifikationen

• Excellent communication skills required.
• Dispute resolution skills desirable.
• Confident speaking over the phone is needed.
• Strong customer service skills essential.

Aufgaben

• Handling both inbound and outbound calls.
• Dealing with existing RAC customers.
• Providing a high level of customer service.
• Answering various questions and queries.

Kenntnisse

Excellent communication

Dispute resolution

Phone communication

Customer service

Jobbeschreibung

Customer Service Advisor

£14.09 per hour

Monday to Friday 8am-8pm, Saturday and Sunday 9am-5am (you will only work 5 shifts per week, 8 hours per shift and rotas will be provided 6 weeks in advance)

Office-based in Bradley Stoke (BS32)

We are currently recruiting for a number of Customer Service Advisors to work for the RAC. RAC is the UK's leading name in the motor breakdown industry and are currently looking to add a number of advisors to their team. With an iconic office perfectly located next to the motorway and with strong public transport links to the City Centre, this role is ideal for both private vehicle owners and public transport users.

Role

This role involves speaking to both new and existing RAC members regarding their current policies and helping them to either sign up for the first time, or to renew their current policies. Through excellent customer service, you will provide a comprehensive overview of RAC products and policies, allowing the customer to choose the right one for their needs:

• -Handling both inbound and outbound calls
• -Dealing with existing RAC customers
• -Providing a high level of customer service
• -Answering various questions and queries

Requirements

To be successful in this role, you will need to be an outgoing individual who has a passion for providing high levels of customer service and the ability to build rapport with new customers. You will have exceptional communication skills and an ability to retain product information provided through extensive training.

• -Exception communication skills
• -Dispute resolution skills
• -Confident speaking over the phone
• -Strong customer service skills

INDCCP