Part-Time Counter Manager: Lead Brow & Beauty Team

Benefit Cosmetics; Cardiff; On-site; Confidential; Part time

Benefits offered by this job

Product Discount

Staff Sale

New Launch Gratis

Annual Leave

Full Training provided

Refer a friend scheme

Competitive Commission Scheme

Job summary

Benefit Cosmetics in Cardiff is seeking a Part-Time Counter Manager to lead Brow and Beauty Experts, drive sales, and deliver outstanding customer experiences at Sephora Cardiff. The role focuses on coaching, client service, and executing in-store initiatives to boost brand presence.

You'll manage daily operations, schedule staff, and contribute to sales growth through events, product launches, and collaborative promotions while maintaining counter standards and service excellence.

Qualifications

• Dynamic, enthusiastic, and sales-driven.
• Passion for make-up and Retail with a focus on achieving sales targets.
• Result-oriented, who likes a challenge and exceeding sales expectations.
• Desire to provide a unique customer experience that drives customer loyalty and repeat business.
• Flexible availability including weekends, late nights, Bank holidays and holiday periods.
• A minimum of 4 years of prior customer service experience in a retail or hospitality environment is required for this role with a passion for sales success
• Minimum 6 months of management experience

Responsibilities

• Sales Management: Lead and motivate Brow and Beauty Experts to hit and exceed sales goals, ensuring high service standards. Delegate effectively and inspire the team to maximize performance.
• Brow Services: Provide waxing, tinting, and tweezing services to ensure exceptional customer satisfaction, leading to repeat appointments and increased service customers.
• Target-Driven Sales: Personally connect with customers through traffic stopping, demonstrate products with passion, and consistently achieve your individual sales targets and contribute to the overall counter goals.
• Teamwork and Motivation: Conduct engaging daily team meetings, promote open communication, and recognize achievements to keep the team focused on crushing individual and counter targets.
• Business Growth: Develop innovative in-store and external events through strategic linkups, collaborations, product launches, and impactful charity initiatives to boost sales and brand awareness.
• Stock Optimisation: Ensure the counter is always fully stocked, monitor inventory levels closely, and immediately report concerns to the Area Manager to minimise lost sales opportunities.
• Communication Leadership: Act as a key communicator between store/department managers and area managers, ensuring important information flows smoothly and the counter team is always informed.
• Efficient Administration: Oversee daily, weekly, monthly, and annual administrative tasks, supporting the Area Manager and ensuring smooth store operations.
• Staff Scheduling Excellence: Create fair and effective monthly staff rotas that optimize coverage to support sales goals.
• Brand Presentation: Maintain exceptional hygiene and housekeeping standards for the counter and displays, ensuring a visually appealing and professional shopping environment at all times.

Skills

Sales-driven

Make-up enthusiast

Customer service

Leadership experience

Flexible schedule

Job description

Benefit Cosmetics in Cardiff is seeking a Part-Time Counter Manager to lead Brow and Beauty Experts, drive sales, and deliver outstanding customer experiences at Sephora Cardiff. The role focuses on coaching, client service, and executing in-store initiatives to boost brand presence.

You'll manage daily operations, schedule staff, and contribute to sales growth through events, product launches, and collaborative promotions while maintaining counter standards and service excellence.