Weekend Claims Advisor - Part-Time (FTC) Preston

Davies; Preston; On-site; GBP 14,000 - 19,000; Part time

Benefits offered by this job

Career development programmes

Funding for professional training

Wellbeing and flexible benefits

Job summary

Davies is recruiting a part-time Customer Service Advisor to join our Property team in Preston. This weekend-based FTC role offers 16 hours per week, with shifts Sat & Sun from 09:00 to 17:30 or 10:00 to 18:30.

You'll handle FNOL calls, support customers through their claims, validate policies, and coordinate with contractors, in a supportive call centre environment with training provided.

Qualifications

• FNOL experience for an insurer or claims handler is an advantage.
• Previous contact centre experience is an asset but not essential.
• Excellent telephone manner with strong customer service skills.
• Demonstrate strong attention to detail in all tasks.
• Self-motivated and engaged; positive and confident with customers.
• Ability to use soft skills such as empathy, tact, and diplomacy.
• PC literate with good administrative skills.

Responsibilities

• Respond to inbound calls from home emergency insurance customers.
• Work to targets and KPIs in a call centre environment.
• Support customers through the claim journey from notification to resolution.
• Validate policyholders, diagnose issues and deploy appropriate contractors.
• Take excess policy payments, arrange boiler services, and negotiate with contractors.
• Opportunity to multi-skill across multiple insurance product lines.

Skills

FNOL experience

Contact centre

Telephone etiquette

Attention to detail

Self-motivated

Empathy & diplomacy

PC literate

Tools

None

Job description

Davies is recruiting a part-time Customer Service Advisor to join our Property team in Preston. This weekend-based FTC role offers 16 hours per week, with shifts Sat & Sun from 09:00 to 17:30 or 10:00 to 18:30.

You'll handle FNOL calls, support customers through their claims, validate policies, and coordinate with contractors, in a supportive call centre environment with training provided.