Insurance Claims Advisor - Part-Time, Fixed Term

Davies Group; Preston; Hybrid; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Davies Innovation Lab

Leadership training programme

Funding for professionalQualifications

Thrive at Davies; learning

Job summary

Davies Group is seeking a Customer Service Advisor to join our Preston-based Property team on a fixed-term, full-time basis. You'll support insured customers through the claim journey, validating details and arranging contractors, with a 40-hour weekly, 08:00–17:00 shift on a rolling rota.

Experience in FNOL or a contact centre is advantageous; strong communication, empathy and accuracy are essential. The role includes training and progression opportunities within Davies Group.

Qualifications

• FNOL experience for an insurer is advantageous.
• Contact centre experience is beneficial but not essential.
• Excellent telephone manner with strong customer service.
• Strong attention to detail in all tasks.
• Self-motivated and confident when dealing with customers.
• Empathy, tact and diplomacy when handling incidents.

Responsibilities

• Respond to inbound calls from home emergency insurance customers.
• Work to targets and KPIs in a call centre environment.
• Support the customer through the journey of their claim from notification to resolution.
• Validate the policyholder, diagnose the issue and deploy the appropriate contractor.
• Take excess policy payments, arrange boiler services and negotiate with contractors.
• Opportunity to multi-skill across multiple insurance product lines.

Skills

FNOL experience

Contact centre experience

Telephone communication

Attention to detail

Empathy

Diplomacy

PC literacy

Job description

Davies Group is seeking a Customer Service Advisor to join our Preston-based Property team on a fixed-term, full-time basis. You'll support insured customers through the claim journey, validating details and arranging contractors, with a 40-hour weekly, 08:00–17:00 shift on a rolling rota.

Experience in FNOL or a contact centre is advantageous; strong communication, empathy and accuracy are essential. The role includes training and progression opportunities within Davies Group.