Part-Time Banking & Customer Service Advisor, Watford

Leeds Building Society; Watford; On-site; GBP 14,000 - 17,000; Part time

Benefits offered by this job

Annual bonus up to 12%

Pension contributions up to 10%

26 days holiday + bank holidays + 5‑1

Mortgage and Saver products

EV/Cycle to Work scheme

Volunteering days

Job summary

Leeds Building Society in Watford is seeking a friendly branch colleague to support customers with savings accounts and branch-based products on a part-time basis. You’ll open accounts, make follow-up calls, handle incoming inquiries and complete daily admin tasks while keeping customer records accurate.

We’re looking for people with customer service experience, numeracy for cash handling, resilience and a customer-focused mindset.

Qualifications

• Experience of working with customers delivering exceptional service.
• Strong attention to detail with a good level of numeracy to conduct accurate cash transactions.
• Resilient and able to handle challenging customer situations.
• A passion and drive to achieve good customer outcomes.
• Previous experience working with Microsoft Office or in-house computer packages.

Responsibilities

• Open savings accounts for customers and discuss fixed-term or saving products.
• Make follow-up calls and take incoming calls to discuss products and services.
• Complete daily admin tasks: booking appointments, scanning, letter writing, handling incoming post and updating customer records.

Skills

Customer service

Numeracy

Resilience

Customer outcomes

MS Office / systems

Tools

MS Office

In-house software

Job description

Leeds Building Society in Watford is seeking a friendly branch colleague to support customers with savings accounts and branch-based products on a part-time basis. You’ll open accounts, make follow-up calls, handle incoming inquiries and complete daily admin tasks while keeping customer records accurate.

We’re looking for people with customer service experience, numeracy for cash handling, resilience and a customer-focused mindset.