Branch Banking Advisor - Customer First

Virgin Money UK; Paisley; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

25 days holiday per year

Wellhub health & wellness

Volunteer days

Training & development

Annual bonus

Private medical insurance

Pension

Life assurance

Salary sacrifice benefits

Job summary

Virgin Money's Paisley branch is hiring a Customer Consultant. You’ll assist customers in person and over the phone, handling transactions and queries with care. You’ll guide customers to digital tools, helping them manage their money confidently.

This permanent, full-time role is 35 hours per week, with initial training and a strong focus on fair customer outcomes. Nationwide integration supports competitive benefits and a rewarding career in banking.

Qualifications

• Experience in a customer service environment is helpful.
• Strong communication and listening skills.
• Ability to explain banking products clearly to customers.

Responsibilities

• Welcome customers into the branch and understand their needs.
• Handle a range of transactions and queries accurately.
• Promote digital services to customers and help them get set up.
• Guide customers to banking products that suit their money management.
• Collaborate with branch colleagues to deliver great service, even at busy times.
• Follow processes and escalate concerns to protect customers.

Skills

Customer service

Communication

Empathy

Job description

Virgin Money's Paisley branch is hiring a Customer Consultant. You’ll assist customers in person and over the phone, handling transactions and queries with care. You’ll guide customers to digital tools, helping them manage their money confidently.

This permanent, full-time role is 35 hours per week, with initial training and a strong focus on fair customer outcomes. Nationwide integration supports competitive benefits and a rewarding career in banking.