Part-Time Administrator (Salesforce & Field Support)

Interaction Recruitment; Cambridgeshire and Peterborough; On-site; GBP 16,000 - 23,000; Part time

Job summary

Interaction Recruitment is helping a client in Fenstanton, Cambridgeshire find a Part-Time Administrator to support field-based technicians and manage customer communications. You will use Salesforce to handle customer and job data, maintain spreadsheets, and prepare quotes and invoices.

The role is a temporary-to-permanent, part-time position with an immediate start. Strong organisation, detail orientation, and communication skills are essential for success in this varied role.

Qualifications

• Previous administration experience.
• Excellent attention to detail and accuracy.
• Strong written and verbal communication.
• Good telephone manner and customer-facing confidence.
• Proficient with spreadsheets and IT skills.
• Ability to manage multiple tasks and prioritise workload.
• Experience using Salesforce is advantageous.

Responsibilities

• Providing day-to-day administrative support to a team of field-based technicians.
• Using Salesforce to manage customer and job information.
• Maintaining and updating spreadsheets and databases.
• Typing and formatting technician reports and inventories.
• Uploading reports, documents and other job-related information.
• Organising customer appointments and scheduling works.
• Coordinating technician diaries and workloads; preparing quotations and following up with customers.
• Creating and processing invoices.
• Speaking with customers daily and providing a professional first point of contact.
• Handling incoming telephone calls and enquiries.
• Responding to and composing professional emails.
• Following up with customers regarding completed works.
• Ensuring outstanding actions and customer queries are followed through to completion.
• Keeping accurate records and ensuring all paperwork is completed correctly.
• Supporting the wider team with general administration as required.

Skills

Organised

Proactive

Attention to detail

Communication skills

Time management

Multitasking

Independent working

Team collaboration

Tools

Salesforce

Job description

Interaction Recruitment is helping a client in Fenstanton, Cambridgeshire find a Part-Time Administrator to support field-based technicians and manage customer communications. You will use Salesforce to handle customer and job data, maintain spreadsheets, and prepare quotes and invoices.

The role is a temporary-to-permanent, part-time position with an immediate start. Strong organisation, detail orientation, and communication skills are essential for success in this varied role.