Salesforce Application Support Administrator – Remote/Hybrid Working Available

Express Recruitment; Greater Lincolnshire; Hybrid; GBP 60,000; Full time

Benefits offered by this job

38 days holiday yearly

Performance based bonus up to 5%

Life insurance scheme

Job summary

A leading recruitment agency is representing a global ERP supplier looking for a Salesforce Administrator with application support experience. The role offers hybrid working options and a competitive salary of up to £60,000 plus a performance-based bonus. Responsibilities include providing technical support, training end users, and mentoring junior staff. The ideal candidate has experience with the Salesforce platform and familiarity with Agile methodologies. Join a growing team in Lincoln or London with generous benefits including 38 days holiday and sick pay.

Qualifications

• Proven experience in IT application support and end-user training essential.
• Experience with Salesforce platform including Sales Cloud and Service Cloud.
• Working knowledge of Apex and CPQ is desirable.

Responsibilities

• Provide ongoing technical support to internal users.
• Respond to support tickets and resolve issues promptly.
• Train end users on new system features.

Skills

Salesforce platform experience

IT application support

End user training

Apex knowledge

SQL knowledge

Agile/SCRUM methodologies

Tools

Gearset

Git

MuleSoft

Job description

This range is provided by Express Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Express Recruitment are delighted to representing a global ERP supplier who are looking for a Salesforce Administrator who possesses proven application support experience to join their growing team of Salesforce professionals on a permanent basis with the option of working hybrid or remotely (locally based candidates will be required to visit Lincoln or London offices on occasions).

The successful candidate will act as the main point of contact for all Salesforce application support and troubleshooting enquiries, as well as providing companywide end user training.

In return, our client is offering a competitive salary of up to c£60,000 per annum D.O.E, with performance‑based bonus up to 5% per annum, a generous benefits package including 38 days holiday yearly (including bank holidays), sick pay, life insurance scheme, and more!

Roles and Responsibilities

• Provide ongoing technical support to internal end users across the group, whilst also formalising training workshop sessions to train focus groups on the roll out of new system features and functions
• Respond to tickets raised in the system and ensure issues are resolved within agreed SLA timescales
• Capable of utilising Gearset and Git for version control and deployments
• Keep abreast of Salesforce system enhancements and trends, whilst identifying areas to implement process improvements through upgrades to latest versions
• Provide technical mentorship to the Junior Salesforce professionals
• Support Senior Salesforce Developer and Architect with CPQ and Apex related configuration, integration and optimisation tasks

Skills and Experience

• Experienced with Salesforce platform, including Sales Cloud, Service Cloud, Marketing Cloud and CPQ experience being highly desirable
• Proven experience in IT application support and end user training essential
• Some working knowledge of Apex, including batch classes, triggers and CPQ logic desirable
• Exposure to working with CPQ bundles and pricing/quote templates desirable but not essential
• Some experience working with SQL, SOSL AND SOQL with the ability to perform data extraction & transformation commands preferred but not essential
• Previous work experience with middleware integration tools such as MuleSoft preferred
• Well versed with Agile/SCRUM methodologies
• Well versed in areas of data integrity and governance process management

Vacancy Summary

Hours: Full Time, Monday-Friday

Salary: £60,000 per annum D.O.E + Up to 5% Bonus

Location: Lincoln or London (Hybrid/Remote options)

Job Type: Full Time, Permanent