Part-Time Administrator

Membership Bespoke; Greater London; Hybrid; GBP 19,000 - 28,000; Part time

Job summary

Membership Bespoke is recruiting a Temporary Financial Support Administrator for a benevolent charity providing financial assistance to people experiencing hardship. You will process applications, maintain beneficiary records, and support beneficiary reviews while responding to enquiries with empathy and discretion.

The role is hybrid, part-time (3 days a week) with an hourly rate of £17, starting in November, and involves coordinating training for volunteers and liaising with external advisers.

Qualifications

• Previous administrative experience and strong organisational skills.
• Knowledge of the UK welfare benefits system.
• Excellent attention to detail and confidence maintaining accurate records.
• Good numeracy and Microsoft Office skills, particularly Excel.
• A sensitive, professional approach and the ability to handle confidential information.

Responsibilities

• Process applications for financial support, gathering and reviewing supporting information.
• Maintain accurate beneficiary records and update the CRM.
• Support beneficiary reviews, including the annual review process.
• Prepare and update spreadsheets recording monthly grants.
• Coordinate training and administration for volunteer representatives.
• Liaise with external advice and support providers.
• Handle sensitive enquiries with empathy and discretion.

Skills

Organisational skills

Knowledge of UK welfare benefits

Attention to detail

Numeracy

Microsoft Office

Tools

Excel

Microsoft Office

Job description

Temporary - November Start - ongoing

£17 per hour

Hybrid

Part time - 3 days a week

Membership Bespoke is recruiting a Temporary Financial Support Administrator on behalf of a benevolent charity providing financial assistance to people experiencing hardship.

We are looking for an organised and empathetic administrator with knowledge of the UK welfare benefits system. You may have gained this through working in a charity, housing association, local authority, advice service or similar support environment.

Working closely with the Financial Support Manager, you will help process applications for assistance, maintain accurate records and support beneficiary reviews. You will also respond to enquiries, bringing a caring and professional approach to people who may be experiencing difficult circumstances.

Key responsibilities

• Process applications for financial support, gathering and reviewing supporting information.
• Maintain accurate beneficiary records and update the CRM.
• Support beneficiary reviews, including the annual review process.
• Prepare and update spreadsheets recording monthly grants.
• Coordinate training and administration for volunteer representatives.
• Liaise with external advice and support providers.
• Handle sensitive enquiries with empathy and discretion.

About you

• Previous administrative experience and strong organisational skills.
• Knowledge of the UK welfare benefits system.
• Excellent attention to detail and confidence maintaining accurate records.
• Good numeracy and Microsoft Office skills, particularly Excel.
• A sensitive, professional approach and the ability to handle confidential information.

Experience in a charity, grant-making or support services environment would be welcomed, as would an understanding of safeguarding.

Membership Bespoke positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.