Empathetic Part-Time Financial Support Administrator | Hybrid

Membership Bespoke; Greater London; Hybrid; GBP 19,000 - 28,000; Part time

Job summary

Membership Bespoke is recruiting a Temporary Financial Support Administrator for a benevolent charity providing financial assistance to people experiencing hardship. You will process applications, maintain beneficiary records, and support beneficiary reviews while responding to enquiries with empathy and discretion.

The role is hybrid, part-time (3 days a week) with an hourly rate of £17, starting in November, and involves coordinating training for volunteers and liaising with external advisers.

Qualifications

• Previous administrative experience and strong organisational skills.
• Knowledge of the UK welfare benefits system.
• Excellent attention to detail and confidence maintaining accurate records.
• Good numeracy and Microsoft Office skills, particularly Excel.
• A sensitive, professional approach and the ability to handle confidential information.

Responsibilities

• Process applications for financial support, gathering and reviewing supporting information.
• Maintain accurate beneficiary records and update the CRM.
• Support beneficiary reviews, including the annual review process.
• Prepare and update spreadsheets recording monthly grants.
• Coordinate training and administration for volunteer representatives.
• Liaise with external advice and support providers.
• Handle sensitive enquiries with empathy and discretion.

Skills

Organisational skills

Knowledge of UK welfare benefits

Attention to detail

Numeracy

Microsoft Office

Tools

Excel

Microsoft Office

Job description

Membership Bespoke is recruiting a Temporary Financial Support Administrator for a benevolent charity providing financial assistance to people experiencing hardship. You will process applications, maintain beneficiary records, and support beneficiary reviews while responding to enquiries with empathy and discretion.

The role is hybrid, part-time (3 days a week) with an hourly rate of £17, starting in November, and involves coordinating training for volunteers and liaising with external advisers.