Part-Time Administrative Assistant — Busy Hospital Reception

MFT; Manchester; On-site; GBP 26,000 - 27,000; Full time

Job summary

Manchester University NHS Foundation Trust (MFT), at Oxford Road Campus in Manchester, seeks a flexible receptionist to join the Private Patient Centre. The role focuses on delivering efficient front-desk support, handling general enquiries, and coordinating patient flow with attention to detail.

The successful applicant will manage Hive-based patient records, assist with bookings, and communicate clearly with patients and clinical teams to ensure a smooth patient journey.

Qualifications

• Experience in a process driven administrative role and delivering good customer service.
• Ability to respond to general enquiries and manage communications efficiently.
• Proactive in handling patients and staff when under pressure and meeting deadlines.

Responsibilities

• Provide a telephone general enquiry service and answer calls promptly.
• Respond to general enquiry emails using templates.
• Process booking and scheduling of surgical procedures.
• Contact and confirm patient surgery information prior to admission date.
• Direct patients to rooms and explain facilities for a pleasant arrival.
• Update patient details onto Hive accurately and promptly.
• Operate outpatient booking system to maximise patient throughput.
• Liaise with clinical and administrative staff as appropriate.
• Maintain an up-to-date electronic diary for the service.
• Arrange follow up appointments when required.
• Ensure reception desk is staffed during core hours and area kept clean.
• Update patient information displayed in waiting areas and clinics.
• Ensure casenotes are tracked per hospital standards for clinics and surgery.

Skills

Reception experience

Communication skills

Administrative duties

Teamwork

Education

GCSE English/Math

ECDL or equivalent

Tools

Hive

Word

Outlook

Excel

Job description

Manchester University NHS Foundation Trust (MFT), at Oxford Road Campus in Manchester, seeks a flexible receptionist to join the Private Patient Centre. The role focuses on delivering efficient front-desk support, handling general enquiries, and coordinating patient flow with attention to detail.

The successful applicant will manage Hive-based patient records, assist with bookings, and communicate clearly with patients and clinical teams to ensure a smooth patient journey.