Part-Time Patient Concierge & Front Desk (Receptionist)

Royal Berkshire

Henley-on-Thames

Remote

GBP 12,000 - 17,000

Part time

14 days+

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Job summary

Royal Berkshire NHS Foundation Trust in Henley-on-Thames is seeking a Part Time Receptionist for Townlands Memorial Hospital. You will provide a friendly welcome, manage appointments, answer calls, and maintain patient records using EPR systems.

This 15-hour per week role (Thursdays and Fridays) offers a supportive team, training opportunities, and a chance to contribute to outpatient services in a busy NHS environment. Strong IT skills and excellent communication are essential.

Qualifications

Experience in NHS or healthcare setting preferred.
Excellent communication and organisational skills.
Strong IT literacy and data handling.
Knowledge of EPR systems is an advantage.

Responsibilities

Provide a professional and welcoming reception service for patients, visitors, and staff.
Answer telephone calls, respond to enquiries, and direct calls to the appropriate team members.
Book, amend, and cancel patient appointments using EPR systems.
Register and check in patients, ensuring demographic information is accurate and up-to-date.
Prepare and maintain accurate patient records and clinic documentation.
Liaise with clinical teams, medical secretaries, and other departments to support the smooth running of clinics.
Arrange follow-up appointments where required.
Respond to patient enquiries and provide information on clinic waiting times and appointments.
Ensure patient information is handled confidentially and in line with data protection requirements.
Support a safe, clean, and efficient clinical environment by following Trust policies and procedures.
Work collaboratively with colleagues to deliver an excellent patient experience while meeting service deadlines.