Part-Time Admin Assistant — Client Care & Scheduling

British Pregnancy Advisory Service (bpas); Greater London; On-site; GBP 17,000 - 25,000; Part time

Benefits offered by this job

Annual leave 34 days

Life assurance

Pension scheme

GP access 24/7

Mental fitness app

Discounts

Family-friendly policies

Job summary

BPAS in London (Richmond Telemed hub) is seeking an experienced Admin Assistant to join a fast-paced team. You will handle telephone queries, process BPAS paperwork, support clients through their episode of care and manage the booking system.

The role is permanent, 26 hours per week across Monday, Tuesday, Thursday and Friday. You will work with colleagues in a caring environment that supports patient wellbeing and clear communication.

Qualifications

• Experience of working in a care environment with patients.
• Proven experience in an office/administration role.
• Excellent communication and a friendly, supportive approach.
• Attention to detail and ability to work as part of a team.
• Knowledge of clerical procedures including checking documentation and reception duties.

Responsibilities

• Answer and direct telephone queries and welcome clients.
• Check and complete BPAS paperwork and ensure documentation is ready.
• Provide information to clients to support informed choices.
• Monitor and update appointment lists using the booking system.
• Provide admin support for safeguarding in the hub.

Skills

Patient interaction

Administrative duties

Communication skills

Team player

Attention to detail

Tools

Booking system

Job description

BPAS in London (Richmond Telemed hub) is seeking an experienced Admin Assistant to join a fast-paced team. You will handle telephone queries, process BPAS paperwork, support clients through their episode of care and manage the booking system.

The role is permanent, 26 hours per week across Monday, Tuesday, Thursday and Friday. You will work with colleagues in a caring environment that supports patient wellbeing and clear communication.