Admin Assistant - 22.5 hours

British Pregnancy Advisory Service (bpas); Swindon; On-site; GBP 11,000 - 15,000; Part time

Benefits offered by this job

34 days annual leave

Life assurance

Pension scheme

GP access 24/7

Mental fitness app

Online discounts

Family-friendly policies

Job summary

BPAS in Swindon is seeking an experienced Admin Assistant to join our unit for 22.5 hours per week, across Monday to Wednesday. You will handle reception duties, telephone queries, and general administration to ensure clients feel supported and cared for within BPAS services.

You’ll work as part of a friendly team, maintaining accurate paperwork, appointment lists, and basic stock and reports. Experience in a care environment helps you engage with clients professionally.

Qualifications

• Proven experience working in an office environment
• Excellent communication skills with clients and colleagues
• Experience dealing with upset patients in a care setting
• Knowledge of clerical procedures including checking documentation and reception duties
• Good attention to detail and team working
• Friendly and positive attitude when interacting with clients

Responsibilities

• Answer and direct telephone queries, liaising with internal and external colleagues
• Check and complete BPAS paperwork ensuring documents are available for care episodes
• Monitor and amend appointment list using BPAS booking system and inform clients of changes
• Assist in stock control and preparation/despatch of statistical reports
• Provide effective reception support and ensure smooth office operations
• Support colleagues and maintain a welcoming environment for clients

Job description

Do you enjoy working within a busy office or reception environment, where no two days are the same?, We are looking for an experienced Admin Assistant to come and join our unit in Swindon for 22.5 hours per week over Monday to Wednesday. A detailed shift pattern and salary information can be found in the further information section below. You'll work as part of the team in carrying out administration tasks in an efficient and friendly manner ensuring that clients feel accepted, supported, and confident about BPAS services.,

• Answer and direct telephone queries, liaising with both internal and external colleagues, as necessary.
• Accurately check or complete BPAS and legal paperwork, ensuring all relevant documentation is available for the clients episode of care.
• Monitor, edit and amend appointment list, using as appropriate BPAS booking system, informing clients if changes to their appointment become necessary.
• Assist in the monitoring, control and ordering of stock, sort and distribute incoming mail and prepare and despatch statistical information and reports.
• You will have proven experience of working within an office environment, where you've carried out administration duties. You will be an excellent communicator both internally and externally and will demonstrate a friendly and positive attitude when interacting with clients, colleagues, and external parties., Experience of dealing face to face with patients who may be upset, within a care environment.
• Knowledge of clerical procedures including checking documentation, telephone, and reception duties.
• Good attention to detail, supportive towards colleagues and clients and is an effective team player.
• The British Pregnancy Advisory Service (BPAS) is the UK's largest independent reproductive healthcare charity, providing evidence-based, not-for-profit reproductive healthcare. We work mainly on behalf of the NHS, offering abortion care, contraception, and STI testing and treatment across the country.
• 34 days annual leave (including bank holidays)
• Life assurance at 3 salary
• Defined contribution pension scheme
• Access to GP 24/7, 365 days a year
• MyMindPal mental fitness app and 24/7 counselling support
• Online discounts, discounted gym membership, and other lifestyle benefits
• Family-friendly policies to support work-life balance