Part-Time 12-Month Customer Services Administrator (2 Days/Week)

Dale Farm; Belfast City District; On-site; GBP 18,000 - 24,000; Part time

Benefits offered by this job

Pension

Life Assurance

Job summary

Dale Farm is seeking a Customer Services Administrator to join our Belfast team on a two-day-per-week, 12-month fixed-term basis. You will provide a professional service to customers, support the sales team, and help ensure customer ordering expectations are met.

The role requires strong Excel, excellent communication, and attention to detail, with experience in ERP systems such as Microsoft Dynamics NAV or Dynamics 365 Business Central. An equal opportunities employer.

Qualifications

• Strong Excel skills and professional communication.
• Attention to detail with accurate order processing.
• Experience in customer service or order processing.
• Experience using an ERP system such as Dynamics NAV or Dynamics 365 Business Central.

Responsibilities

• Receive, process and manage customer orders accurately.
• Respond to customer enquiries and liaise with relevant colleagues.
• Monitor stock levels at external locations and communicate replenishment needs.
• Work with sales to anticipate demand and meet customer expectations.
• Prepare documents and reports for the Dungannon site.
• Maintain accurate customer, order and stock records in the system.
• Investigate and resolve order/delivery queries and keep customers informed.
• Support colleagues across customer service, sales, production and logistics.

Skills

Excel

Communication

Attention to detail

Organisational skills

Report interpretation

Independent / team working

Problem solving

Customer service experience

Tools

Microsoft Dynamics NAV

Microsoft Dynamics 365 Business Central

Job description

Dale Farm is seeking a Customer Services Administrator to join our Belfast team on a two-day-per-week, 12-month fixed-term basis. You will provide a professional service to customers, support the sales team, and help ensure customer ordering expectations are met.

The role requires strong Excel, excellent communication, and attention to detail, with experience in ERP systems such as Microsoft Dynamics NAV or Dynamics 365 Business Central. An equal opportunities employer.