Customer Services Advisor

Dale Farm; Belfast City District; On-site; GBP 18,000 - 24,000; Part time

Benefits offered by this job

Pension

Life Assurance

Job summary

Dale Farm is seeking a Customer Services Administrator to join our Belfast team on a two-day-per-week, 12-month fixed-term basis. You will provide a professional service to customers, support the sales team, and help ensure customer ordering expectations are met.

The role requires strong Excel, excellent communication, and attention to detail, with experience in ERP systems such as Microsoft Dynamics NAV or Dynamics 365 Business Central. An equal opportunities employer.

Qualifications

• Strong Excel skills and professional communication.
• Attention to detail with accurate order processing.
• Experience in customer service or order processing.
• Experience using an ERP system such as Dynamics NAV or Dynamics 365 Business Central.

Responsibilities

• Receive, process and manage customer orders accurately.
• Respond to customer enquiries and liaise with relevant colleagues.
• Monitor stock levels at external locations and communicate replenishment needs.
• Work with sales to anticipate demand and meet customer expectations.
• Prepare documents and reports for the Dungannon site.
• Maintain accurate customer, order and stock records in the system.
• Investigate and resolve order/delivery queries and keep customers informed.
• Support colleagues across customer service, sales, production and logistics.

Skills

Excel

Communication

Attention to detail

Organisational skills

Report interpretation

Independent / team working

Problem solving

Customer service experience

Tools

Microsoft Dynamics NAV

Microsoft Dynamics 365 Business Central

Job description

Dale Farm Cooperative is a UK dairy farmer co-operative owned by over 1200 dairy farmers who supply us with fresh milk. Dale Farm has operations throughout the UK and Ireland producing and distributing a wide range of dairy products which it sells across the UK and Ireland as well as exporting to over 45 countries worldwide.

At Dale Farm virtually every career discipline is represented in our workforce, from production, engineering and distribution, to sales & marketing and food technology/quality assurance, to Finance, HR and IT through to general management. Our standards are high and when we recruit we are looking for those with energy and drive, who are keen for responsibility and motivated to succeed with a record of achievement and with the potential to develop as the company grows.

Culture

Our culture is based on setting best in class standards, working to-wards and delivering on committed objectives, striving for constant improvement and involving everyone in the company. We strive to develop our people and harness everyone's contribution to deliver a winning team.

The company is an Equal Opportunities employer and is committed to a safe, inclusive and relationship based workspace.

In return, we offer a high degree of responsibility, plenty of challenge, good opportunities for learning and personal development and rewarding benefit packages, all within a fast moving and results oriented environment.

The role

We are a leading animal feeds manufacturing company operating from Belfast and Dungannon. We are seeking an experienced Customer Services Administrator to join our Belfast team on a Job-Share basis. This is a 12-month fixed-term opportunity working two days per week, Thursday and Friday. The successful candidate will provide a professional and efficient service to customers, support the sales team, and help ensure customer ordering expectations are met.

Key Responsibilities

• Receive, process and manage customer orders accurately and efficiently.
• Respond promptly and professionally to customer account enquiries, liaising with relevant colleagues where necessary.
• Monitor bag stock levels held at external locations and communicate replenishment requirements.
• Work closely with sales representatives, using reports and ordering information to anticipate demand and ensure customer expectations are met.
• Prepare documents, reports and administrative information for the Dungannon site.
• Maintain accurate customer, order and stock records within the company’s systems.
• Investigate and help resolve order, delivery and account queries, keeping customers informed of progress.
• Support colleagues across the customer service, sales, production and logistics functions as required.
• Contribute to a positive, flexible and team-focused working environment.

Essential Experience and Skills

• Strong working knowledge of Microsoft Excel
• Excellent verbal and written communication skills, with a professional and helpful approach.
• High level of accuracy and attention to detail.
• Strong organisational skills, with the ability to prioritise work and manage competing deadlines.
• Ability to interpret reports and use information to support customer requirements.
• Confident working both independently and as part of a small team.
• A practical, proactive approach to problem-solving and following enquiries through to resolution.
• Previous experience in a customer service, customer administration or order-processing role.
• Previous experience using an ERP system, such as Microsoft Dynamics NAV or Microsoft Dynamics 365 Business Central.

In return, the successful candidate can embark on this excellent opportunity for both career and personal development. The company also provides an excellent benefits package including competitive salary, pension, and life assurance.

We are an Equal Opportunities employer