Parking Support Officer – Compliance & Customer Care

Applefields School; Scarborough; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Wellbeing plan

Training provided

Job summary

North Yorkshire Councils seeks a highly organised Parking Support Case Officer to join its parking service team in Scarborough. You will handle PCN processing, respond to inquiries, and maintain compliant, accurate records in a fast-paced office environment.

You will work Monday to Thursday 8:30am - 5pm and Friday 8:30am - 4:30pm, with training provided. A strong focus on customer care and data protection is essential.

Qualifications

• Experience in a busy office environment with deadline-driven work.
• Proficient in MS Word, MS Excel and Outlook.
• Strong customer care and communication skills.
• Ability to meet strict legislative deadlines.
• Understanding of data protection (GDPR) and health and safety requirements.

Responsibilities

• Process and manage penalty charge notices (PCNs) and track payments.
• Answer written and telephone enquiries from the public and professionals.
• Draft professional and accurate written responses.
• Maintain data accuracy and ensure service delivery complies with policy.

Skills

MS Word

MS Excel

Outlook

Customer care

Job description

North Yorkshire Councils seeks a highly organised Parking Support Case Officer to join its parking service team in Scarborough. You will handle PCN processing, respond to inquiries, and maintain compliant, accurate records in a fast-paced office environment.

You will work Monday to Thursday 8:30am - 5pm and Friday 8:30am - 4:30pm, with training provided. A strong focus on customer care and data protection is essential.