Licensing Support Officer - Frontline Service & Compliance

Northumberland County Council

Cramlington

On-site

GBP 24,000 - 28,000

Full time

4 days ago

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Job summary

Northumberland County Council is seeking a proactive Licensing Support Officer to join the Licensing team. You will provide front-line support to customers, businesses and licence holders, handling enquiries by phone, email, online and in person.

The role includes processing licence applications, keeping records, managing payments, and assisting with taxi driver knowledge tests. The ideal candidate will be highly organised, able to manage competing priorities, and committed to delivering

Qualifications

A good standard of general education demonstrating strong numeracy and literacy skills.
Experience of working with the public, meeting deadlines and following statutory processes and procedures.
Effective IT skills with the ability to use Microsoft Office and maintain accurate electronic records and databases.
Ability to work independently, manage competing priorities and provide excellent customer service in a busy environment.

Responsibilities

Provide front-line support to customers, businesses and licence holders via telephone, email, online and in person.
Process licence applications and maintain statutory records and databases.
Administer payments and invoices and facilitate taxi driver knowledge tests.
Support wider service improvement projects within Licensing and related teams.