Complaints Resolution & Service Coordination

New Start; Northallerton; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Pension (LGPS)

Salary sacrifice

Employee discounts

Travel loans

Health Assured

Job summary

North Yorkshire Council is seeking a Complaints Support Officer in Northallerton. The role involves coordinating complaints across Planning, Housing, Economic Development, Regeneration, Tourism and Culture, and ensuring timely responses.

You will log and manage cases, draft acknowledgements, support MP enquiries and FOI requests, while maintaining confidentiality and accuracy. The post is based at County Hall, Northallerton with a range of benefits offered.

Qualifications

• Well-organised and self-motivated.
• Excellent written and verbal communication.
• Strong customer service skills and confidentiality.
• Ability to log, coordinate and track complaints to deadlines.

Responsibilities

• Log and coordinate complaints across Community Development services.
• Allocate cases to investigating officers and draft acknowledgements and responses.
• Ensure responses are delivered within agreed timescales and in line with policy.
• Develop knowledge of Corporate and Housing Complaints Procedures.

Skills

Organisational skills

Communication skills

Customer service

Attention to detail

Time management

Job description

North Yorkshire Council is seeking a Complaints Support Officer in Northallerton. The role involves coordinating complaints across Planning, Housing, Economic Development, Regeneration, Tourism and Culture, and ensuring timely responses.

You will log and manage cases, draft acknowledgements, support MP enquiries and FOI requests, while maintaining confidentiality and accuracy. The post is based at County Hall, Northallerton with a range of benefits offered.