Parking Support Case Officer

Applefields School; Scarborough; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Wellbeing plan

Training provided

Job summary

North Yorkshire Councils seeks a highly organised Parking Support Case Officer to join its parking service team in Scarborough. You will handle PCN processing, respond to inquiries, and maintain compliant, accurate records in a fast-paced office environment.

You will work Monday to Thursday 8:30am - 5pm and Friday 8:30am - 4:30pm, with training provided. A strong focus on customer care and data protection is essential.

Qualifications

• Experience in a busy office environment with deadline-driven work.
• Proficient in MS Word, MS Excel and Outlook.
• Strong customer care and communication skills.
• Ability to meet strict legislative deadlines.
• Understanding of data protection (GDPR) and health and safety requirements.

Responsibilities

• Process and manage penalty charge notices (PCNs) and track payments.
• Answer written and telephone enquiries from the public and professionals.
• Draft professional and accurate written responses.
• Maintain data accuracy and ensure service delivery complies with policy.

Skills

MS Word

MS Excel

Outlook

Customer care

Job description

Location: Scarborough, North Yorkshire - Town Hall

We are looking for a highly organised, customer-focused Parking Support Case Officer to join our dynamic and supportive team. If you have solid administrative skills and love problem solving, we will provide you with all the training you need to succeed.

This is an exciting opportunity to work within a fast-paced office environment. This is a varied role, and you must be able to prioritise demanding workloads and work effectively as part of a team to meet deadlines.

As a Parking Support Case Officer, you will work within a team providing a wide range of specialist support to the parking service, to ensure efficient, effective, and compliant service delivery in accordance with statutory legislation. This is a varied and rewarding role with a working schedule of Monday to Thursday 8:30am - 5pm and Friday 8:30am - 4:30pm.

The role

As a core part of the parking service team your main duties will be:

• Processing and managing penalty charge notices (PCNs) issued in connection with all parking contraventions, including data entry and tracking payments to enable the prompt recovery of all sums due in line with the current policy and procedures
• Answering all written and telephone enquiries that are made by the public, council officers or other professional bodies about technicalities and issues of penalty charge notices, drafting professional and high quality written responses

We welcome all applicants who have experience in administration, and full training will be provided.

What you will bring

• Experience of working in a busy office environment and competence in using MS Word, Excel and Outlook
• Experience of providing high levels of customer care and working to deadlines
• A polite, professional phone manner and the ability to write clear, empathetic, and accurate letters or emails
• A methodical approach with excellent organisational skills as you will be working to strict legislative deadlines
• An understanding of the importance of data protection (GDPR), Equality and Diversity and Health and Safety requirements of working within a busy office environment

When you join us, you are entitled to our outstanding benefits and wellbeing plan as part of your position:

• Our holiday entitlement starts at 28 days rising to 34 days (pro-rata) per year with continued service, plus public holidays
• Generous local government pension scheme
• Salary sacrifice, employee cash back and discounts schemes
• Learning, development and career advancement opportunities
• Health Assured – confidential help and support for your wellbeing

Key Dates:

Interview Date: w/c 12 October

Venue for Interview: Town Hall, Scarborough

NYC are committed to directly recruiting staff and will not accept applications nor services from agency suppliers in respect of our vacancies.

We are committed to meeting the needs of our diverse community and aim to have a workforce reflecting this diversity. We are also committed to safeguarding and promoting the welfare of children, young people and adults. We expect all staff and volunteers to share this commitment.

North Yorkshire Councils’ purpose is to deliver services and facilities to the diverse residents and visitors of North Yorkshire. To ensure we deliver inclusive services we strive to have a diverse workforce where everybody can be themselves by respecting differences and embedding equality of opportunity. We celebrate diversity and recognise each other’s contributions, we therefore welcome applications from individuals of all backgrounds.