Complaints Support & Service Coordination Officer

North Yorkshire Council; Northallerton; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Local government pension scheme with

Salary sacrifice schemes

Employee discount benefits including购物

Travel loans

Health Assured – confidential help and

Job summary

North Yorkshire Council is seeking a Complaints Support Officer in the Community Development Directorate to coordinate and manage complaints across Planning, Housing, Economic Development, and more. You will log cases, allocate to investigators, draft responses, and support MP enquiries and FOI requests with confidentiality and accuracy.

The role requires strong customer service, excellent written and verbal communication, and the ability to handle sensitive information while meeting KPI-driven

Qualifications

• Empathetic approach and high level of confidentiality.
• Excellent written and verbal communication skills.
• Ability to manage a varied workload, prioritise and meet deadlines.
• Accurate work with strong attention to detail.

Responsibilities

• Log and coordinate complaints across services.
• Allocate cases to investigating officers.
• Draft acknowledgements and responses to complaints.
• Support coordination of MP enquiries and FOI requests.
• Work with Complaints Officers and Heads of Service to deliver responses within timescales.

Skills

Customer service

Written and verbal communication

Attention to detail

Time management

Confidentiality

Tools

IT systems

Job description

North Yorkshire Council is seeking a Complaints Support Officer in the Community Development Directorate to coordinate and manage complaints across Planning, Housing, Economic Development, and more. You will log cases, allocate to investigators, draft responses, and support MP enquiries and FOI requests with confidentiality and accuracy.

The role requires strong customer service, excellent written and verbal communication, and the ability to handle sensitive information while meeting KPI-driven