Parking Penalties & Appeals Officer

North Northamptonshire Council; Kettering; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Pension scheme

Flexible working

Hybrid working

Employee Assistance Programme

Wellbeing support

Employee Benefits Scheme

Job summary

North Northamptonshire Council is seeking a motivated Parking/Moving Traffic Enforcements role to support back office processing of PCNs and represent appeals. The post involves handling challenges under statutory rules, liaising with enforcement agents, and contributing to safer roads and reduced congestion.

You will work as part of a flexible team, with regular office presence and opportunities to develop expertise in traffic enforcement and customer service.

Qualifications

• In-depth knowledge of the Traffic Management Act 2004 and related legislation is desirable.
• Experience dealing with penalties, representations and appeals.
• Strong customer service and communication abilities.

Responsibilities

• Assist back office services for Parking and Moving Traffic contraventions and revenue processing.
• Respond to challenges, representations and appeals within legal frameworks and policy.
• Support day-to-day running of the parking processing team and ensure high-quality customer service.
• Review CCTV alerts and prepare cases for hearings or debt recovery as needed.
• Cooperate with Enforcement Team to maintain efficient service delivery.

Skills

Attention to detail

Communication skills

Team player

Microsoft Office

Tools

PCN systems

Job description

North Northamptonshire Council is seeking a motivated Parking/Moving Traffic Enforcements role to support back office processing of PCNs and represent appeals. The post involves handling challenges under statutory rules, liaising with enforcement agents, and contributing to safer roads and reduced congestion.

You will work as part of a flexible team, with regular office presence and opportunities to develop expertise in traffic enforcement and customer service.