Parking Notice Processing Specialist (Hybrid)

Newcastle City Council (Your Homes Newcastle); Newcastle upon Tyne; On-site; GBP 27,000 - 28,000; Full time

Benefits offered by this job

Pension scheme

Discounts at retail outlets

Salary sacrifice car leasing

Annual leave 25 days pro rata

Job summary

Newcastle City Council (Your Homes Newcastle) is recruiting two Notice Processing Officers to support Parking Services. The role focuses on processing penalty notices and related correspondence, permits, and exemptions, with emphasis on accuracy and customer service.

The position offers flexible working between office and home, access to IT systems, and a strong emphasis on data protection and timely responses. Salary is £27,274–£28,153 per annum for 37 hours per week on a fixed-term basis.

Qualifications

• Experience handling high-volume processing and data tasks.
• Ability to use IT systems and follow data protection rules.
• Excellent communication and organisational skills.

Responsibilities

• Process Parking, Bus Lane and Clean Air Zone penalty notices and related correspondence.
• Handle applications for parking permits and exemptions.
• Assess appeals using provided guidelines; respond to customer queries.
• Work across office and home to balance work life and business needs.

Skills

IT literacy

Customer service

Communication skills

Job description

Newcastle City Council (Your Homes Newcastle) is recruiting two Notice Processing Officers to support Parking Services. The role focuses on processing penalty notices and related correspondence, permits, and exemptions, with emphasis on accuracy and customer service.

The position offers flexible working between office and home, access to IT systems, and a strong emphasis on data protection and timely responses. Salary is £27,274–£28,153 per annum for 37 hours per week on a fixed-term basis.